Medica's Broker Experience Representative troubleshoots operations issues and supports Brokers through the sales process.
This individual will triage questions related to marketing, enrollment, commissions, etc.
Qualifications :
- Minimum requirement is HS diploma
- 2+ years of work experience within customer service, health insurance and / or broker service required
- Medicare, IFB, or Commercial knowledge required
Skills and Abilities :
- Excellent customer service skills
- Ability to work independently and part of a team
- Strong communication and follow-up skills
- Issue resolution experience
- Proven ability to build and foster positive relationships
This position can be a fully remote or Hub role. A Hub role requires an employee to occasionally come onsite to the Minnetonka, Madison, or Omaha office for applicable heads-up work.
Frequency is determined by business need as decided by leadership.
The full salary range for this position is- $39,500 - $67,700. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and / or licensure, the position's scope and responsibility, internal pay equity and external market salary data.
In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.
The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.
Medica's commitment to diversity, equity and inclusion (DEI) includes unifying our workforce through learning and development, recruitment and retention.
We consistently communicate the importance of DEI, celebrate achievements, and seek out community partnerships and diverse suppliers that are representative of everyone in our community.
We are developing sustainable programs and investing time, talent and resources to ensure that we are living our values.
We are an Equal Opportunity / Affirmative Action employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Broker Experience Representative
Medica's Broker Experience Representative troubleshoots operations issues and supports Brokers through the sales process. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the posit...
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