PetsHotel Supervisor – PetSmart Charities
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!
Job Summary
PetSmart's PetsHotel Experience Lead (Hotel Supervisor) provides exceptional service to pet parents and the pets in our care while upholding the company's vision, mission, values, and strategy. This role provides a welcoming and safe environment to pets, ensuring proper healthcare and facility cleanliness. Alongside the PetsHotel Experience Leader, they are responsible for maintenance and oversight of the PetsHotel, opening and / or closing the store, overseeing associates, and maintaining a safe and organized environment.
Essential Responsibilities
Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, coaching for growth, and providing feedback into performance reviews, disciplinary actions, and promotions.
Delegate and validate completion of daily tasks.Lead and direct associates when acting as the leader on duty.Address and administer associate complaints and grievances.Recognize and celebrate associates driving overall engagement.Hotel Operations And Overall Store ExperienceResponsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and respond to pet parent concerns.
Responsible for pet healthcare and facility cleanliness within the hotel (medication, feeding, watering, etc.).Administer pet parent or vet-provided medication for pets.Ensure all pets in the hotel are taken to and from the Vet and report when a sick / injured pet is identified.Complete check-in / check-out process for all guests and obtain appropriate health and medical information (ensure paperwork is completed accurately).Ensure reservations for pet boarding and doggie day camp are within policies; decline reservations when necessary.Monthly hotel safety reporting / standards; daily morning safety observation walk; store opening and closing procedures to uphold brand promise; maintain store cleanliness; coordinate hotel events and other promotional strategies; sell merchandise and services.Maintain standards and lead a culture of empowerment by ensuring compliance with policies and code of ethics; ensure a safe environment for associates, pets, and pet parents; provide safety incident support and follow-up; coordinate routine maintenance with Facilities.Assist and work in other departments as required; other duties may be assigned.Qualifications
2+ years of retail supervisory experience in a customer-focused environment.Leadership experience preferred.Full-time availability; flexibility in schedule; able to work evenings, weekends, and holidays as needed.Proficiency in computer applications.Strong written and verbal communication skills.Ability to react under pressure and maintain composure.Strong organizational skills and attention to detail.Supervisory Responsibility
No direct reports, but guides and supports development of other associates; provides feedback on performance to direct supervisor; acts as Leader when other Leaders are not in the store, supervising associates and addressing concerns.Physical Demands And Work Environment
Stand, walk, climb a ladder; use hands to handle, feel, hold, write; ability to reach with hands and arms; depth perception; reasonable accommodations available.Frequently lift and / or move up to 50 pounds and occasionally more than 100 pounds with team lift; exposure to moving parts and a pet-hair heavy environment; moderate noise with potential high-noise periods; exposure to live animals.Benefits That Benefit You
Paid weeklyFull-time hoursHealth benefits : medical, dental, vision401kTuition assistanceAssociate discounts and perksPaid time off for full-time associatesCareer pathingDevelopment opportunitiesDo What You Love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom, you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, united by a passion for pets.
We're excited you're interested in joining our pack and helping us do Anything for Pets, and the people who love them. Apply now.
This job summary describes the general nature and level of work; it is not all duties and responsibilities. You will be provided with the actual job description for the position you are hired into. Exact rate of pay will be based on experience and store location. This position is eligible for benefits as described at https : / / benefits.petsmart.com / us / .
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over 18 (except where required by local or state law).
For applicants in Waterloo, San Francisco, or Los Angeles : we will consider qualified applicants with arrest and conviction records in a manner consistent with local law.
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