Access Services Navigator

Job Details

Job Location

Warwick, RI

Description

ACCESS SERVICES NAVIGATOR

ACCESS SERVICES

FULL TIME - NON EXEMPT

Thrive Behavioral Health, the Certified Community Behavioral Health Clinic for Kent County, has been delivering mental health and substance use services since 1976.

Thrive Behavioral Health understands the benefits of delivering high quality, low-cost care for Rhode Islanders. Thrive's unique programs and services are built on evidence based, person-centric care models.

Our programs include : Adult Mental Health, Youth and Family, Substance Use, Housing, Teen and Young Adult, Court Ordered, and Crisis Behavioral Health.

With more than a dozen locations across Rhode Island and more than 300 employees, Thrive is continuing to grow and meet the needs of the community.

General Summary : The Access Services Department initiates all new client enrollments for Thrive. The Access Services Navigator coordinates day-to-day functions of Access Services by providing initial telephone screening, risk assessment and intake services of individuals who present for Thrive services.

When necessary, this position will refer to Crisis Behavioral Health Services those individuals in need of immediate help or triage.

Schedule : Mon-Fri, First Shift

Location : Warwick, RI

Did you know... studies have shown that the number one reason a person chooses not to apply for a role is because they do not think they'll be hired if they don't meet 100% of the qualifications?

Thrive understands that while certain criteria are requirements of the job, other skills can be taught to the right person.

Please consider applying anyway.

Essential Responsibilities :

• Perform a risk assessment to determine if the need is emergent, urgent or routine.
• Make appropriate referrals within Thrive as indicated by risk assessment results.
• Collect client data needed to initiate a clinical record.
• Screen prospective clients to determine eligibility for Thrive services.
• Schedule intake and assessment appointments for new or returning clients.
• Troubleshoot problems regarding Thrive referrals and related system issues.
• Interface regularly with Thrive programs and support staff regarding clients / referrals related to Access Services.
• Maintain current knowledge of all Thrive CCBHC services, including DCOs.
• Carry and enliven a positive Thrive image consistent with Thrive principles.
• Maintains professional relationships with representatives in Thrive, public officials, community leaders and the general public.
• Maintain and enhance Thrive's culture of learning and growing by serving as a role model, mentor, facilitator, educator, and consultant to Thrive staff on program and service issues.
• Maintain overall information and data about functioning of Access Services.
• Carry and enliven a positive Thrive image consistent with the Thrive's Guiding Principles and professional code of ethics.

Qualifications

Education, Experience and Competencies :

• Associate's Degree in Human Service or related field, or equivalent experience required.
• At least two (2) years experience in the Human Service field required.
• SBIRT trained and experience with this evidence-based program preferred.

Certifications, Licenses Requirements :

Valid driver's license and automobile insurance which meets Rhode Island minimum standards required, or the ability to obtain necessary transportation in order to perform the responsibilities / tasks of the job.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls;

reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee lift and / or move up to 25 pounds.

Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position.

While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Reasonable accommodations may be made to assist individuals with disabilities in meeting the expectations of the position.

EEO / VET / LGBTQ+ Employer

Benefits :

• 3 weeks' vacation to start, increases to 4 weeks after 2 years of employment
• 10 sick days per year
• 1 Float day
• Birthday off
• 11 paid holidays
• Paid lunch
• Low-deductible medical insurance plan
• Dental insurance as low as $0 / month
• Vision Insurance
• Company-paid life insurance worth 2x your annual salary + Long Term Disability
• 401k with 2% company match
• Optional Aflac, additional life insurance, and pet insurance
• Employee Assistance Program
• Employee referral bonuses

All employees are considered benefit eligible if their schedule is 17.5 hours per week or more. Time-off balances are pro-rated for part-time employees.

Insurance plans remain the same regardless of FT or PT benefit eligibility.

Thrive believes in healthy work / life balance and a friendly / family working environment, whose values include Dignity, Respect, Teamwork and Professional Support and Development.

Supervision :

ACCESS SERVICES NAVIGATOR reports directly to the ACCESS OPERATIONS LEADER and will be supervised according to the Thrive Behavioral Health Supervision Policy.