Seniors Program Coordinator

Overview

• Seniors Program Coordinator, Patient Access, 8 Hrs / Wks
• Location : MercyCare Bldg; Janesville, WI

The Senior Program Coordinator works with members of the senior community. Acts as an advisor for the senior community and assists in service point identification, insurance evaluations and filing, Medicare and supplemental insurance applications, and advance directive information.

Provides educational programs and one on one informational sessions on Mercy's senior services including MercyCare Medicare Insurance products.

Coordinates with other Mercyhealth departments to identify educational programs or services that can be of value to the senior community.

In addition, this position is responsible for developing and disseminating articles and newsletters related to services and programs offered by Mercyhealth or other senior program agencies.

Responsibilities

• Forms partnerships with community agencies and resources to identify the needs of senior adults. Communicate these finding to the appropriate Mercyhealth partners for resolution.
• Plans, coordinates, implements and evaluates educational and social events for seniors in the community which helps to foster a positive relationship between Mercyhealth and the senior community.
• Acts as a resource for seniors with their health coverage issues and assists with problem resolution of billing or access to care.
• Coordinates special projects related to improved processes between Mercyhealth and the senior community.
• Acts as an advisor for the senior community and assists in service point identification, insurance evaluations and filing, Medicare and supplemental insurance applications, and advance directive information.
• Develops and disseminates articles and newsletters related to services and programs offered by Mercyhealth or other senior program agencies.
• Coordinates educational programming for both the senior community and Mercyhealth partners.

Education and Experience

Bachelor's degree (BA) from a four-year college of university; or Certification as a Certified Senior Advisor or five years of health care experience involving registration, insurance billing, reimbursement and customer relations.

Certification / Licensure

Wisconsin Insurance Sales License within 12 months

Special Physicial Demands

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to sit; use hands to operate a keyboard repetitively, talk, and hear.

The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds.

Specific vision abilities required by this job include close vision and ability to adjust focus, particularly as it relates to computer screens.

Culture of Excellence Behavior Expectations

Need help finding the right job?