Trainer, Adoption & Change Management

Trainer, Adoption & Change Management

The Trainer is a member of the Adoption & Change Management team, working with project delivery in a customer-facing role.

The focus of the Trainer is on designing, developing, and delivering instructor-led training to our customers. In this role, you will work closely with the Adoption & Change Management Consultants and overall project team to ensure customer satisfaction by providing exceptional end user training.

We’re seeking a Trainer to deliver Softchoice’s instructor-led training, who is a great communicator and is passionate about teaching and driving adoption through direct engagement with our customers.

As our Trainer, you will be responsible for working with the Softchoice project delivery team and the customer to :

• Gather customer training requirements and deliver engaging instructor-led training courses on-site or remotely.
• Discuss and understand the customer environment and product features being deployed to define delivery strategies, learning needs, and optimal delivery methods.
• Define a training plan and coordinate training logistics.
• Customize training materials which may include : PowerPoint presentations, user quick reference guides, training videos, and / or user instructions.
• Deliver a customized training program at customer site or remotely.
• Contribute to cross-team efforts to provide and maintain customer facing documentation and training collateral.
• Observe and evaluate results and effectiveness of training sessions.

As our ideal candidate, you will have :

• Knowledge and familiarity with current end-user training methodologies and principles.
• 3+ years of experience designing and developing training plans and curriculum in a technology or software related environment.
• 3+ years of experience delivering exceptional instructor-led training, with a background and understanding of adult learning principles and training best practices.
• Demonstrated written and verbal communications skills at all levels of an organization including customers, vendors, business stakeholders, and executives.
• Excellent planning and analytics skills.
• Strong attention to detail.
• Skilled at prioritization of tasks and managing multiple projects simultaneously.
• An excellent working knowledge of Microsoft Office 365 and / or Cisco UC technologies. Knowledge will be required to deliver instructor-led training for Microsoft O365, Cisco UC, and / or related technologies.
• The ability to travel up to 40% of the time.

How Do We Hire Great People?

We believe in matching the right people for the right role. Once you’ve applied for a position, our team of Talent Advisors will review your resume and application against all open roles at Softchoice.

We also keep in mind any future or upcoming roles you may be a fit for. As part of our selection, onboarding and development process, we utilize tools to help us better match candidates with our roles.

Applying for a role at Softchoice is not complete until you have completed both the formal online application and the Predictive Index tool (PI).

Completing the PI tool will take no more than 10 minutes of your time.

If we see a match with your skills and our open roles, we will reach out to you to schedule time to talk so that we can learn more about you and you can learn about us.

Only those candidates selected for further consideration will be contacted directly. However, we will retain your application on file and will be pleased to contact you if further opportunities arise.

Need more convincing this is the right next step in your career? Here are the reasons why folks love working here!

• Softchoice has been recognized as a Best Workplace in Canada by the Great Place to Work Institute for 15 consecutive years
• Softchoice has been certified as a Great Place to Work in the United States
• Meaningful work that drives professional development
• Ability to enter and grow within the technology industry
• Being part of a winning, high performance team
• Every employee gets two paid volunteer days per year
• We serve large and mid-sized clients from a variety of industries
• We’ve raised over $2 Million through our staff-run charity Softchoice Cares
• 1 in 5 employees have invested in an ownership position in Softchoice
11 days ago