Job Description
Job Description
We are offering an exciting opportunity in the Legal industry, located in Phoenix, Arizona. The role is a Biltmore Bilingual Spanish Receptionist, which involves a wide range of responsibilities such as handling customer inquiries, organizing files, and maintaining accurate records.
It is an essential role that supports our team by providing high-quality service to our clients.
Responsibilities :
- Handle customer inquiries with professionalism, providing accurate information and resolving issues.
- Use your bilingual skills to communicate effectively with our Spanish-speaking clients.
- Manage the multi-line phone system, ensuring all calls are directed to the correct individuals or departments.
- Organize and maintain files, ensuring all documents are accurately filed and easily retrievable.
- Process customer data entry tasks accurately and efficiently.
- Schedule appointments and manage calendars to ensure smooth operations.
- Use Microsoft Excel, Outlook, and Word to complete tasks and communicate internally.
- Maintain a welcoming and organized reception area.
- Deliver excellent customer service, building strong relationships with our clients.
- Handle email correspondence professionally and promptly.
- Proficiency in Spanish and English languages is essential
- Minimum of 1 year of experience in a similar role or in a customer service environment
- Experience in answering multi-line phone systems
- Excellent customer service skills
- Proficient in data entry tasks
- Experience in email correspondence
- Strong interpersonal skills for effective communication with clients and team members
- Proficiency in Microsoft Word, Excel, and Outlook
- Ability to organize files efficiently
- Experience in scheduling appointments
- Familiarity with multi-line phone systems is a plus
- Legal industry experience is desirable but not mandatory
- Must have the legal right to work in the specified location
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