Position : Help Desk Technician Location : Arlington, VA
Job Id : 1153 # of Openings : 0 TIAG is now hiring a Help Desk Technician to join our team onsite in Arlington, VA. Candidates must possess an active Secret Clearance to be considered.
The Technician will, under direct supervision, provide support to end-users for PC, server of mainframe applications and hardware.
Additional responsibilities include :
- Interact with network services, software systems engineering and / or applications development to restore service and / or identify and correct core problems
- Simulate or recreate user problems to resolve operating difficulties
- Recommend systems modifications to reduce user problems
- Refer more complex problems to appropriate personnel
Required Experience :
- Minimum of associate's degree and 2+ years of relevant IT Technician and Help Desk experience
- Knowledge of remote access software, Office Automation Software Suites and a high level of expertise with Operating Systems and Networking
- Demonstrated ability to communicate effectively, both written and orally, among the customers base and Help Desk management
- Experience working with PC software and troubleshooting; understanding of the military community is an added plus.
- Experience using Windows 10 and Microsoft Office Products
- IAT Level II certification
- Active Secret Clearance or current interim
TIAG is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
TIAG's policy applies to all terms and conditions of employment. To achieve our goal of equal opportunity, TIAG maintains an affirmative action plan through which it makes good faith efforts to recruit, hire, and advance in employment qualified minorities, women, individuals with disabilities, and protected veterans.
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