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Field Service Technician

Field Service Technician

EAM-Mosca CorporationOmaha, NE, US
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EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a  Field Service Technician for the Omaha, Nebraska region.  EAM-Mosca is privately held and retains a unique, focused, entrepreneurial culture.

EAM-Mosca also enjoys a blue-chip client base of highly successful North and South American manufacturing companies and has a portfolio of products applicable to a variety of end-use markets.

The key to the ongoing success of the business is a system-based product portfolio featuring standard as well as custom engineered packaging machinery solutions and a superior consumable packaging product, complimented by quality technical service and readily available aftersales parts support.

EAM Mosca is seeking experienced self-driven, Field Service Technicians with electromechanical background to support our advanced strapping systems.

The Field Service Technician provides on-site and remote support for a suite of strapping solutions both stand alone, and automated machines integrated into our customers conveyance systems.

The Field service techs responsibilities include :

  • Install, Commission, equipment in a manner that ensures reliability and high customer satisfaction.
  • Perform preventative maintenance, Predictive Maintenance, Emergency repair on all EAM equipment.
  • Troubleshoot mechanical and electrical systems utilizing systematic thinking while employing test equipment and hand tools to discover faults and develop plans to report, plan and execute the planned solution.
  • Ability to work closely with Mosca Engineering to provide the highest level of customer service.
  • Generate service reports that explain the work provided, parts provided and clear understanding of the issue, the solution, and any follow up needed.
  • All done in a timely and professional manner.
  • Communicate daily with the area service managers and develop schedules and travel itineraries that meet the needs of our customers and provide ample time to preform the work requested.
  • Work with a sense of urgency but remain calm under pressure to ensure the highest level of customer service.

Skills Required :

  • Advance understanding of machines and their systems to include but not limited to pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts
  • Basic experience with Control systems utilizing Allen Bradley, Siemens and B&R PLC’s
  • Electromechanical experience with conveyance systems, understanding sensors, electric motors and how they interact.
  • Able to use a multimeter, perform point to point, read electrical schematics and trace
  • Able to use and read Calipers micrometers.
  • Able to take initiative and work independently on a regular basis
  • Able to communicate clearly and professionally through both written and verbal medias : Web based service reporting, Video conferencing and face to face interactions.
  • Able to travel extensively within the U.S.

    • Monday thru Friday. (80%) Team, Training and Support :

  • In-house training with continuous on the job field training with senior field staff
  • Company car
  • Corporate expense account / credit card
  • Company laptop and cell phone
  • All required Personal Safety Equipment
  • Company logoed clothing
  • All supporting parts inventory needed for equipment maintenance
  • Company supplied tools Experience and education :
  • Minimum 3 years of field or plant equipment maintenance experience.
  • Spanish is preferred
  • Corrugated Industry experience a plus
  • Mechanical understanding of strapping machines, Mosca preferred
  • High school diploma
  • A valid driver's license
  • Solid Mechanical / Electrical background
  • PLC experience preferred
  • Associates Degree a plus Excellent Pay and Benefits package :
  • Medical, Dental and Vision benefits
  • 401(k) retirement savings program
  • Paid vacation and holidays
  • Life Insurance
  • Employee assistance programs All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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    Field Service Technician • Omaha, NE, US

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