Job Description
Job Description
City National Bank and Trust
Job Description : Collections Representative
Department : Collections
Status : Full time
Description : This is a full-time position responsible for locating and notifying customers of delinquent accounts and / or loans and seeking payment.
This individual will receive and post payments, maintain accurate records, and clerical responsibilities. Some in state travel.
Responsibilities :
- Review past due accounts
- Document all necessary information on account
- Run skip trace or other inquiries to locate customer information
- Receive and post payments
- Set up viable payment arrangements
- Write and send collection letters
- File small claims information and attend hearing
- Follow up on past due accounts
- Follow all required procedures for collections
Qualifications :
- Proficient with MS Office products
- Ability to maintain confidentiality at all times.
- Ability to work independently and make decisions in accordance with bank policies and regulations.
- Must be detail oriented with the ability to pay close attention to detail.
- Ability and willingness to learn and cross-train in other areas within the department.
- Must possess professional communication skills with the ability to interact with all levels of personnel and customers.
- Must be able to work overtime when required
Education and Experience :
- High School diploma or equivalent, plus prior customer service experience. Previous collections experience a plus.
- Must have valid driver’s license and meet CNB driving policy requirements (driving record); in-state travel may be required
Physical Requirements : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Constant use of computer screens
- Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear
- Ability to sit for long periods of time
- Long periods of typing and repetitive motion
- Close vision and ability to adjust focus
Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
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