Overview
Reporting to the Manager of Business Development, the Customer Service Representative is responsible for handling a large volume of inbound and outbound calls related to health insurance in a timely manner, following call center scripts when handling different topics, identify customer needs, clarify information, assist customers in the enrollment process using sales techniques, research and provide solutions.
The chosen candidate will maintain records of conversations and results and meet team / personal qualitative and quantitative targets.
This position is considered Hybrid, which means that individuals in this position may work both at an approved Offsite location and Onsite at a primary location or multiple locations based on Business Needs.
Responsibilities
- Respond to customer phone inquiries through inbound and outbound calls.
- Access and interpret customer accounts and provider data to provide answers to inquiries.
- Assist customers in the enrollment process using sales techniques.
- Document all customer interactions.
- Maintain communication equipment by reporting problems.
- Accomplish sales and organization mission by completing related projects as assigned.
- Adhere to established quality and production standards.
- Maintain customer privacy.
- Protect company proprietary information.
- Report to work on a regular and predictable schedule.
Knowledge / Skills / Abilities :
- Knowledge of health programs and geographical area served.
- Strong written and communication skills.
- Excellent attention to detail with good problem solving skills.
- Proficient with MS Office, Word & Excel.
- Strong customer service mindset.
- Knowledge of HIPAA regulations.
- Excellent organizational and interpersonal skills.
- Ability to work a flexible schedule.
- Fluency in English and Spanish reading and writing preferred, but not required.
Qualifications
EDUCATION :
High school diploma or GED required .
EXPERIENCE :
- 1 year of customer service experience required .
- Previous experience in a telephonic customer support role preferred.
- Experience with Marketplace enrollment preferred.
- Experience working with culturally and linguistically diverse populations preferred.
- 1 2 years’ experience in a managed care setting preferred.
- 1 2 years’ experience in a marketing or sales environment preferred.
- Data entry experience preferred.
- Understanding of a regulated sales environment preferred.
Socialize this job opportunity to a friend, colleague, or family member :
Remote Customer Service Representative 50k-60k/Year - Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Customer Service Representative
As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we cons...
Bilingual Healthcare Customer Service Representative Conway, AR $27,200 - $41,600 per year
Bilingual Healthcare Customer Service Representative. Interfaces with team members, management, and customers in reference to customer service issues. Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally. Answers telephones and resp...
Customer Service Representative (Part Time)
This may include, depending on location, checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return, while providing excellent customer service. Customer Service Representative. This i...
Customer Service Representative - TurboTax (WFH)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Pizza Maker | Customer Service Representative
Customer Service Representative. Pizza maker | Customer Service Representative Duties & Responsibilities:. ...
Customer Service Representative
Reporting to the Manager of Business Development, the Customer Service Representative is responsible for handling a large volume of inbound and outbound calls related to health insurance in a timely manner, following call center scripts when handling different topics, identify customer needs, clarif...
Healthcare Customer Service Representative
Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Customer service experience preferred. Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powere...
Customer Service Representative - State Farm Agent Team Member
As a customer sercive representative with Joseph Giles State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. Previous cus...