A company is looking for a Customer Experience Senior Program Manager I to scale operations and adapt servicing models.Key ResponsibilitiesLead cross-functional discovery and scoping sessions for process optimizations and expansionsCreate project scopes, schedules, and budget plans, managing project execution and stakeholder expectationsDrive project governance and establish an analytical culture in partnership with various teamsRequired Qualifications7+ years of relevant experiencePrior project management experience;
PMP certification is a plusDemonstrated understanding of customer care and merchant operationsExperience in services, operations, and / or salesPrior experience in consumer lending or financial services is a plus
Senior Product Manager Customer Experience
A company is looking for a Senior Product Manager, Customer Experience (CX). ...
Customer Success Program Manager
Job Title Customer Success Program Manager Job Description As the Customer Success Program Manager for the Global Centre of Excellence, you are pioneering a new way for our Customer Success teams around the world to interact with customers throughout their lifecycle. Engage directly with account man...
Customer Success Program Manager
A company is looking for a Customer Success Technical Program Manager with experience in proactive complex customer management. ...
Senior Technical Project Manager, Customer Experience
The Senior Technical Project Manager for the Customer Experience team will partner with a team of Salesforce Engineers to drive the successful implementation of customer service technologies, including AI/ML-based modern agent desktop, routing, chat and voice solutions. Proactively identify and miti...
Senior Manager of Customer Experience
A company is looking for a Senior Manager of Customer Experience to lead initiatives that enhance customer satisfaction and engagement. ...
Customer Experience Manager, Closing
Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Customer Experience Managers (CXM) are members of the store leadership team that oversees execut...
Customer Experience Manager
Aider le directeur du magasin à gérer et à assurer le respect des procédures opérationnelles normalisées (PON) et des programmes de l’entreprise pour assurer la conformité aux lois et règlements applicables, assurer la mise en pratique des politiques et des normes de l’entreprise et tenir l’équipe r...
Manager Operations Process - Customer Experience - Remote
Direct Manager/Direct Reports:. The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Minimum Years of Work Experience:. Preferred Years of Work Experience:. ...
Manager, Customer Experience
As the Manager, Customer Experience, you will have the opportunity to:. Minimum 5-7 years of progressive responsibility in Customer Experience and/or Retention, Engagement Management, Loyalty, and Advocacy programs. The ability to map customer journeys and design engaging experiences across various ...
Product Manager- Customer Care Digital Guest Experience
JOB DESCRIPTION The Product Manager for Customer Care at Inspire Brands is responsible for creating a unified customer care experience tailored to e-commerce guests. They will possess a diverse background in product management, program management, and ideally prior involvement in customer care suppo...