Senior On-site Level II Technician

More information about this job :

Job Overview :

The Senior On-site Level II Technician will provide expert advice and problem solving in support of a wide variety of systems and applications.

The role requires the management and analysis of unique issues / problems which may be without precedent. They will collaborate with members of the client’s Technical Services and Engineering teams to develop solutions for reoccurring tickets / issues.

This position will also assist with Level 2 & 3 support to end users by performing question or problem diagnosis and guiding users through step-by-step solutions in a user-friendly, professional manner.

The goal is to ensure that the client’s technology infrastructure runs smoothly and efficiently.

This position is located onsite at a designated client facility in the Chicagoland area, Mon-Fri 8am-4 : 30pm local time, or as defined by the POC, excluding 10 standard holidays.

What You'll Do :

• Develops standard operating procedures or best practices for the Level 2 Help Desk team.
• Diagnoses and resolves highly complex technical problems. Performs root cause analysis and offers recommendations to mitigate future occurrences of the problems.
• Provides expertise and technical advice to Help Desk team management.
• Serves as a first-line resource for the team for technical related processes, communications, and follow-up requests.
• Suggests methods to improve operations, efficiency, and service to our internal and external clients.
• Provides end-user and local office technical support and uses the ticket management system, troubleshoot issues and outages.
• Participates in projects and tasks alongside client’s Systems Engineers, Infrastructure Leads, and IT Managers.
• Works closely with Asset Managers to ensure integrity of asset management systems.
• Writes technical documentation, manuals, and IT policies.

Power Skills You'll Bring :

• Excellent communication skills and attention to detail.
• Knowledge of the ITSM / ITIL framework and experience working in an environment where used.
• Resourcefulness and problem-solving aptitude with the patience to communicate with a variety of interdisciplinary teams and users.
• General knowledge of the following : Intrusion Detection Systems (IDS) / Intrusion Prevention Systems (IPS) including Cisco, E Sentire, or Carbon Black.

Data backup and recovery for desktops and services with specific experience using Veeam. SQL Server Databases Hybrid Infrastructures (On-premises service vs cloud server) AX environments Standard Microsoft Application Stack (Office, Outlook, Teams, OneDrive)

Qualifications That Will Set You Apart :

• Bachelor’s degree in information technology, Computer Science or related discipline preferred.
• Extensive experience in a corporate environment.
• Proven experience as a Help Desk Lead, System Administrator, Network Administrator or similar role.
• Experience with databases, networks (LAN, WAN) and patch management.
• Experience with proactive management systems (Intune, SCCM, AutoPilot, etc.)
• Experience with Active Directory and Office 365.
• Experience managing hybrid infrastructures (on-premises and cloud).
• Professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus.

About Us :

We Value Giving Back : We are proud to help organizations around the world. It's essential to us that we help solve problems for the greater good and make a difference on the local level.

Our commitment to the communities in which we live, and work is a longstanding part of our culture.

Statistics show that women, veterans, individuals with disabilities and minorities will not apply to a job if they believe they will not meet all of the listed requirements of a job.

Don't be a statistic. We encourage all backgrounds to apply.

Mechdyne offers an exciting work environment that is continually evolving, with competitive salaries, and a generous benefits package, including performance incentives and profit sharing.

Our selection process includes personality and aptitude assessments.

Mechdyne is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status.

We are committed to providing a workplace free of any discrimination or harassment. Mechdyne will only employ those who are legally authorized to work in the United States.

This is not a position for which non-US work visa sponsorship will be provided

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