Front of House (FOH) Floor Manager

Overview

Join to apply for the Front of House (FOH) Floor Manager role at Homeroom

Hello There! Through collective success, female leadership, progressive compensation and other radical ways of running a business, Homeroom is leading by example in creating a better community for all. Join the movement. We make the best Mac + Cheese, and we are about building a team and a culture where everyone can win.

The Team

We're a diverse group who are in this together. We support each other, have fun, and provide a voice for our team. You will have the opportunity to learn and grow with the company and will be supported with training and tools to reach your goals.

The Role

As a Homeroom Floor Manager, you'll serve as a key member of our leadership team. You will be responsible for overseeing the restaurant to meet our commitments to customer service, team member enjoyment and high standards in a busy environment. Your responsibilities will include :

• Ensure customer experiences are at or above our standards.
• Serve as a brand ambassador with a presence that helps ensure every customer receives an excellent experience that compels them to return.
• Observe that processes are followed and identify and suggest opportunities for improvement.
• Conduct a smooth opening, transfer of shifts and / or closing that makes sure the restaurant continually serves customers at our standards from open to close.
• Oversee that all team members are fulfilling their job duties.
• Have a strong understanding of Homeroom products, offerings and events.
• Ensure the team member experience is fun, safe and enriching.
• Lead in a manner consistent with Homeroom's values that provides an upbeat and supportive climate for our team.
• Help staff address difficult circumstances and minimize stress in a busy environment.
• Quickly identify and resolve any threatening situations within the restaurant.
• Communicate well with all employees and serve as a teammate with the kitchen team.
• Verify break policies and scheduling requirements are adhered to.
• Identify any repair needs or ongoing scheduling challenges that can be improved and seek solutions.
• Achieve rotating departmental objectives, which may include : facilities, beverage and service.
• Conducting inspections and / or interviews.
• Forecasting sales and creating weekly schedules to support business.
• Waste management and food safety inspections.
• Properly staff the Front of House to support Homeroom's business needs.
• Manage call-outs and ensure properly staffed shifts.
• Welcome new hires and ensure they receive timely and sufficient training that sets them up for success.
• Conduct reviews and coaching sessions with team members according to the schedule or developmental needs.
• Know and ensure food safety standards are met by all team members.

Perks

Equal Opportunity

Homeroom embraces diversity in a serious way and is proud to be an equal opportunity employer. We're committed to reflecting the broadest spectrum of our community with a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be.

Little Mac LLC, DBA Homeroom, provides equal employment opportunities (EEO) to all employees and applicants for employment regardless of a person\'s race, color, ancestry, national origin, place of birth, sex, age, religion, creed, disability, sexual orientation, gender identity, weight, or height.

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