Customer Service Representative - Membership

Customer Service Representative - Membership

Automobile Club of Southern California is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Membership Call Center.

Training is 8 weeks long and 100% onsite. Upon completion of training, you will begin working from home. Applicants must live within 30 miles of Costa Mesa, CA.

What do we offer?

Outstanding Benefits

Training schedule 9 : 00am to 5 : 45pm M-F / Every other Saturday

Regular schedule 10 : 15am to 7 : 00PM M-F / Every other Saturday

$22 / hour to start

Paid Training & Growth Opportunities

Is this position for you? Are people drawn to your outgoing, magnetic personality? Do you enjoy making small talk and helping others?

If you answered yes to these questions, this role is perfect for you!

We are not looking for people who can read scripted transactions we’re looking for forward thinking, problem solvers who can dazzle our members with their personalities while critically thinking of unique member-centric solutions.

What you will do :

Work directly with customers through inbound phone calls. Calls range from helping customers maintain their memberships to adding or upgrading memberships.

Listen and understand customer issues, while offering meaningful solutions. Proactively offer valuable AAA products and services to meet their needs.

Actively listen and engage Members and fellow Team Members with a can do attitude.

Be open to training, coaching and development leading to positive career growth.

What you will need :

Prior customer service experience

You must live 30 miles radius from our Costa Mesa location.

Demonstrate excellent communication skills (written, verbal, and listening)

Ability to multi-task and perform well in a fast-paced environment

Proficiency using computers while actively listening, both for data entry, as well as for complex computer navigation

A flexible, can do attitude to navigate our ever-changing environment

High school diploma or equivalent

Must be able to pass a background check and drug test

Diversity, Inclusion, and Belonging is rooted in our core values. The strength of our organization is our employees. Bringing together and supporting different culture, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.

We are committed to creating a workplace where all employees, regardless of background, or characteristics, are engaged, feel they belong, and can grow and develop long careers with our organization.

The starting pay range for this position is $22.00 $24.20 per hour. Additionally, after completion of training, you will be eligible to participate in our incentive program based upon your team and individual performance.

Remarkable benefits :

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members.

The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.

When we embrace our diversity we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.