Program Change Manager Request

Date of Request Issuance : / / Instructions for Responders :

The Metropolitan Council Information Services Department (IS) is seeking candidates to fulfill staff augmentation work. Below is the position title, a brief description of responsibilities, and the estimated start and end dates for an engagement.

On the following page, please find the details of the service order request for this position. Instructions are provided for each section of the form.

Due Date : All responses are due by the date found in the upper right corner of this page.

POSITION TITLE : Program Change Management Consultant Responsibilities : Change Management Consultant to assist with the systematic approach, the transition, and the transformation of the Metropolitan Council's Business Process System Integration (BPSI) Program.

The role of the Change Management Consultant is to implement strategies for effecting change, controlling change and helping adaptation to change for the entire program across the enterprise.

They will also have hands on change mgmt. responsibilities for of the projects within the program. These projects are mainly PeopleSoft implementation and reporting projects.

This resource will provide direction to the Enterprise Asset Management (EAM) project Change Management consultant to ensure alignment with the overall program direction.

Requirements of the role :

• Drive planning, execution and tracking related to program and project level change strategies that support the organization's vision and goals for the outcome of the BPSI program.
• Ability to conduct stakeholder analysis to include a report identifying key stakeholders, their level of awareness, and strategies to engage and communicate with them working with Program Steering Team.
• Skilled at identifying change impacts by role and stakeholder groups through current state assessments that will include identification and evaluation of what is going to change and the success factors for the changes.
• Skilled at creating and executing change strategies enterprise wide and ensuring minimized resistance and positive individual behavior change.

Identifying potential sources of resistance, developing strategies to mitigate resistance, and identifying resources to address resistance.

• Grounded in results-based approaches and utilizing stakeholder readiness assessment data to engage impacted audiences (leadership to front-line) related to both processes and technical systems involved in the BPSI program.
• Effective at building sponsorship coalitions which result in shaping and sustaining stakeholder behavior.
• Collaborate with internal Communication department to create a detailed communication plan that will deliver a unified communication approach to inform stakeholders across the Council to include messaging, audiences, channels and schedule.
• Strong communicator across organizational levels utilizing a variety of communication to d evelop and deliver multi-mode communications that concisely convey a clear understanding of the message to different audiences.
• Establish and manage a network of change champions / advocates who can help build desire for change by providing support, answering questions and promoting enthusiasm to extend the reaches of the program into stakeholder environments.
• Identify metrics to measure the success of the change and create a plan to track progress. Establishment of metrics and to track the effectiveness of the change and its long-term sustainability.
• Develop "get-to-green plans to bring readiness back on track when needed, conducting readiness checks throughout life cycle.
• Consulting on training design, development and delivery to ensure the employees acquire the necessary knowledge and skills.
• Develop and execute a sustainability plan to ensure that the changes are embedded and sustained over time , ensuring that they become part of the organization's culture.
• Conduct a post-implementation review to assess the success of the change initiative, gather feedback, and identify lessons learned.

Additional Skills :

• Skilled in Prosci Change Management model using the ADKAR framework or a comparable process.
• Experienced with very complex change situations in a matrixed environment.
• Demonstrated experience working with large ($ Million) ERP or Enterprise Asset Management programs.

Ability to :

• Demonstrate excellent written and verbal communication skills.
• Lead teams providing direction, delegation and removing obstacles to get work done. Build consensus and motivate people to act and participate.
• Build strong customer relationships and delivery of customer-centric solutions. Anticipate and balance the needs of multiple stakeholders.
• Develop and deliver multi-mode communications that concisely convey a clear understanding of the message to different audiences.
• Ability to handle conflict situations effectively with a minimum of noise.

Skilled in :

• Demonstrated experience leading teams embracing change with a "people first approach.
• Demonstrated ability to lead complex organizations through change.
• Strong interpersonal skills and the ability to develop positive working relationships with all levels of the enterprise.
• Demonstrated ability to prioritize human outcomes, including development of soft skills, instilling organizational values / norms and building safe space for a healthy challenge culture to develop.
• Skill to be self-aware, accept, act on, and provide constructive feedback.
• Demonstrated skill in developing and maintaining project documentation, including writing change strategies, communication plans, training plans, risk assessments, status reports and all other required program / project documentation.

Estimate Start Date : / / End Date : / / with possible extension Work Location / Type : Hybrid work environment; - days in the office per week.

SECTION :

Responders provide contact information below and candidate names. Organization Name : Master Contract No. Contact Person : Contact Title : Direct Phone : Email : Candidate Name :

SECTION :

Provide in the right column of the table below how your proposed candidates meet the minimum qualifications. For instance, please place the degree, number of engagements, and years of experience as answers.

Please do not just answer Yes / No.

If more than one candidate is being proposed, please copy / paste the table below and complete the responses for each candidate.

Note : Items in BOLD font and having an asterisk are minimum requirements. Items not in bold / asterisk are desirable and do not have defined minimums.

Specifications

Descriptions of Specifications Responders

Identify Qualifications Below Candidate Name Please provide the full name of the candidate being proposed. Level of Education or Degree Certification Degree program in Change Management or related field or relevant certification in the role.

Years of experience in Position Title Minimum of five years of experience in a Lead Change Management role SKILLS & QUALIFICATIONS

Certification(s) Certification in a Change Management methodology such as Prosci Change Management model using the ADKAR framework or a comparable process.

Size of Project(s) Demonstrated experience working with large ($ Million) budget project and / or program Type of Project(s) Demonstrated experience working on ERP or Enterprise Asset Management programs SKILLS & QUALIFICATIONS CONTINUED End User Documentation Demonstrated skill in developing and maintaining project documentation, including writing change strategies, communication plans, training plans, risk assessments, status reports and all other required program / project documentation Communications Requirements Develop and deliver multi-mode communications that concisely convey a clear understanding of the message to different audiences.

Work E nvironment Working independently and / or in a team environment may be required for some engagements. Hourly Rate $