Claims Clerk
Position Summary
- Hybrid Position!
- Preferred candidates from Brea, Fresno or Folsom area!
- Looking for candidates with office setting experience!
- Generous Employee Referral Bonus Program!
- Multiple Employee Discounts!
Under direct supervision, performs a variety of claim clerical support duties for the Claim Department
Responsibilities
- Matches proper file and / or claim number on unidentified correspondence by use of the various automated systems for mail delivered by USPS / ACS / Unmatched mail queue in ODM.
- Types a variety of material such as letters, benefit notices, or memorandums for medical appointment, attorneys, or external clients.
- Performs control operator functions for various Service Center or Claim Office data systems.
- Retrieves and / or re-files items from central storage facility and maintains accurate records of file activity.
- Receives dock and messenger service deliveries and verifies accuracy of delivered material.
- Prepares outgoing mail for shipment which includes the necessary attachments, wrapping, and sealing. This will include shipping / receiving computer equipment.
- Performs a variety of clerical duties such as answering telephones, taking messages, dispersing faxes, making payments, sort / preparing files, and data entry.
- Assists in updating jurisdictional notices and manuals used in the office.
- Pulls files from storage for in-house state audits.
- Prepares files in electronic form for state audits (payment history, file notes, and gathering medical reports).
- Contacts agents and insured on routine claims to obtain coverage information or obtains through the various systems.
- Issues payments, requests wage information for the adjusters, orders surveillance, and completes medical calls to obtain the current work status.
- Schedules medical appointments and sends all appropriate correspondence relating to that appointment.
- Performs other related work as required or requested.
- Upholds the Crawford Code of Conduct
Requirements
Must demonstrate basic knowledge of computer operations and of claim file systems and procedures.
2 yrs administrative experience preferred but not required.
High school diploma or GED; or the equivalent in related work experience.
Proficient in the Microsoft suite of products and like systems.
Must be capable of working in a fast paced environment
Must be flexible, adaptable, and have excellent multi-tasking skills
Must be technically proficient.
Excellent oral and written communication skills are essential.
When you accept a job with Crawford, you become a part of the One Crawford family.
- Our total compensation plans provide each of our employees with far more than just a great salary
- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion
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