ServiceNow Architect - Active Public trust clearance / clearablePrevious ITSM & ITAM ServiceNowLocation : Rockville, MD Required skills : ITSM, ITAM( SAM, HAM) CMDB Bachelor’s degree in information technology, Computer Science, or related field.
- Proven experience as a ServiceNow Architect, focusing on ITSM processes and solutions.
- Strong hands-on experience with ServiceNow administration, configuration, and development.
- Experience with ITIL practices and ITSM processes (incident, problem, change management, etc.).
- ServiceNow ITSM and ITAM Integrations ServiceNow certification(s) Key Responsibilities : ServiceNow Administration :
- Manage and administer the ServiceNow platform, including user access, system configuration, and data management.
- Configure and customize ServiceNow modules, workflows, forms, and business rules to support ITSM processes and requirements.
- Monitor system health and performance, troubleshoot issues, and ensure the overall stability of the platform. 2. ITSM Development :
- Collaborate with stakeholders to gather and analyze business requirements, translating them into effective ServiceNow solutions.
- Design, develop, test, and deploy custom applications, modules, and integrations within the ServiceNow ecosystem.
- Create and maintain scripts, UI policies, and client scripts to enhance user experience and streamline processes. 3. Process Automation :
- Identify opportunities for process automation and optimization using ServiceNow's workflow engine and automation capabilities.
- Implement automation solutions to improve efficiency, reduce manual tasks, and enhance service delivery. 4. Incident and Problem Management :
- Design and configure incident and problem management processes within ServiceNow, ensuring timely and effective resolution of IT issues.
- Collaborate with cross-functional teams to establish best practices for incident and problem management. 5. Change Management :
- Configure and customize change management processes in ServiceNow, supporting controlled and efficient changes to IT environments.
- Facilitate change management activities, including planning, approval workflows, and reporting. 6. Reporting and Analytics :
- Create and maintain dashboards, reports, and performance metrics to monitor ITSM processes and measure service levels.
- Provide insights and recommendations based on data analysis to drive continuous improvement. Need resumes @
-ServiceNow Architect ( ITSM & ITAM ServiceNow implementation experience is required - Need consultants who can share PP# and bachelor copy
ServiceNow ITSM and ITAM Integrations ServiceNow certification(s) Key Responsibilities: ServiceNow Administration:• Manage and administer the ServiceNow platform, including user access, system configuration, and data management. ServiceNow Architect - Active Public trust clearance/clearableP...
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