Sr Patient Services Specialist

Sr Patient Services Specialist

Lubbock

38111BR

Position Description

This position is responsible for assuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records.

In addition, this position may responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department.

Employees may be responsible for cash.

Major / Essential Functions

• Supports the service plus philosophy of Texas Tech University Health Sciences Center.
• Adheres to institutional and departmental safety polices and procedures.
• PROFESSIONAL DEVELOPMENT : Serves as a Mentor and promotes, assesses, and evaluates the educational

needs and requirements specific to job disciplines of your staff and self within your departmental assignment.

• Respond to patient inquiries.
• Verify patient benefits.
• Follow up with patients regarding benefits.
• Obtain referrals / Verify insurance for designated providers.
• Corresponds with patients on status of pre-certification process.
• Obtain pre-certification for procedures and Surgeries, Radiology and all other testing ordered in the clinic for her

designated providers. Document information accurately in IDX and power chart. Obtain pre-certification for

procedures and Surgeries, Radiology and all other testing ordered in the clinic for her designated providers. Document information accurately in IDX and power chart.

Collect a deposit on surgical patients before the patient leaves the office or contact them by phone prior the

procedure for payment. Create and send.

• Fills in for other Managed Care staff when needed.
• Exceptional customer service skills, great attention to detail, and a self starter.

Required Qualifications

High school diploma or equivalent. 3 years Customer Service, office or related experience, with 2 of those years in a healthcare or dental clinic setting preferred.

Additional education may substitute for the experience requirement.

To apply, please visit : https : / / sjobs.brassring.com / TGnewUI / Search / home / HomeWithPreLoad?partnerid 25898&siteid 5283&PageType JobDetails&jobid 868654

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information.

By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees.

You can locate this report through our website at : https : / / www.ttuhsc.edu / emergency / clery-report.aspx.

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