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VP of Service Operations
VP of Service OperationsInsight Global • Blackwood, NJ, US
VP of Service Operations

VP of Service Operations

Insight Global • Blackwood, NJ, US
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REQUIRED SKILLS AND EXPERIENCE

  • 15+ years of leadership experience in field service operations
  • Customer-first mindset that allows for quality service, growth and retention
  • Proven track record of improving teams, production and retention
  • Strong organizational skills and ability to manage complex workflows across multiple departments

JOB DESCRIPTION

A manufacturing client is looking for a seasoned VP of Service Operations to lead their Blackwood, NJ headquarters, overseeing a dynamic team of 130+ professionals across field service, customer support, warranty, training, and aftermarket care. This role is critical to driving operational excellence, team development, and customer satisfaction in a fast-paced, service-driven environment.

The ideal candidate will bring strong leadership experience from the manufacturing, material handling or large-scale field service industries, and have a proven track record of managing distributed teams and improving service delivery.

Key

  • Lead and mentor a team of 8 directors overseeing 80+ field service technicians, service coordinators, key account managers, purchasing, warranty billing, and warehouse staff.
  • Drive operational performance across aftersales functions, including field service, warranty administration, training, refurbishments, purchasing, and billing.
  • Collaborate with executive leadership and sales teams to align service operations with company goals and customer needs.
  • Conduct regular 1 : 1s with directors, facilitate team meetings, and engage in customer-facing activities such as onboarding, troubleshooting, and relationship management.
  • Oversee KPIs, budget planning, and strategic initiatives to maintain and grow revenue around $24M to $30M annually
  • Partner with global colleagues in Germany and Canada to share best practices and improve service standards.

    • This is a permanent role that requires being onsite in Blackwood, NJ and 25% travel domestically to client sites and Colorado headquarters.

  • $130,000 to $200,000 per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role
  • Medical, dental, vision, paid holidays, flex PTO, HSA, FSA and 401k matching plans, paid sick time as well as short and long term disability.
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    Vp Service • Blackwood, NJ, US

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