Essential Duties / Responsibilities :
- Time management and coordination of digital communication projects.
- Acts as a project manager, capable of organizing, leading, and executing efficiently.
- Delivers highlights, headlines, and executive updates to senior leadership.
- Helps determine the priority of team projects and tasks.
- Interaction with internal and external clients to understand e-communication requirements and deliverables.
- Highly motivated, comfortable working both independently and in a team environment, with a proven record of accomplishing goals and tasks on time.
- Manage multiple concurrent projects and deliver results.
- Perform daily execution tasks, conduct audits, and prepare reconciliation reports with a focus on timeliness, accuracy, and customer impact.
- Communicate information effectively to cross-functional teams in both written and oral forms.
- Able to create and deliver presentations.
- Requires minimal direction to get the job done.
- Must exercise initiative, good judgment, and professionalism.
- Take responsibility for delivering expected and timely outcomes.
- Develop deep subject matter expertise in essential operational tools as necessary.
- Monitor vital operational metrics and respond as necessary to ensure consistently superior operational performance.
- Deliver status updates to key stakeholders at regular intervals.
- Identify issues when they arise, quickly diagnose root causes, and implement appropriate solutions.
- Design, implement, and manage robust processes and database solutions to support new business and operational activities.
- Evaluate existing operational processes to ensure appropriate controls are in place and maintain process documentation for all recurring processes.
- Continually evaluate the effectiveness of Program Support processes and initiate system improvement and automation activities.
- Develop approach documentation and business requirements for new marketing and operational capabilities and products needed to support campaigns, including all cross-functional stakeholders from operations and IT in the review.
- Design, implement, and execute User Acceptance Testing scripts to ensure the successful launch of new capabilities.
- Facilitate cross-functional team discussions to develop timelines for retail campaigns, new product development, and project delivery.
- Work closely with the Product Owner to deliver projects, enhancements, and production fixes.
Minimum Requirements :
Analyst III
- 7+ years of related experience in an Operations / IT / Project Management / Consulting role required.
- Experience leading cross-functional team projects from requirements to implementation required.
- Six months to 2 years of professional experience in the energy market required.
Preferred Qualifications :
Bachelor’s degree from an accredited college or university is preferred.
Additional Knowledge, Skills, and Abilities :
- Develops communications, content, and data element mapping.
- Monitor customer communications for multiple brands both automated and manual to ensure compliance with rules, internal policies, and regulatory guidelines.
- Perform quality assurance tests to ensure links, images, subject lines, and dynamic elements are functioning correctly.
- Interaction with internal and external clients to understand e-communication requirements and deliverables.
- HTML coding, proofing, editing, and troubleshooting.
- Liaise with internal stakeholders and external clients to understand campaign requirements.
- Participate in creative discussions to develop solutions for stakeholders.
- Develop digital communication strategies and oversee their implementation.
- Responsible for monitoring the effectiveness of the website and other digital platforms.
- Aware of SMS compliance, best practices, and industry standards.
- Familiar with the CAN-SPAM Act.
- HTML, Dreamweaver, and Photoshop experience is preferred.
- Experience with Salesforce Marketing Cloud preferred.
- Ability to work long hours when required.
- Comfortable handling risk and uncertainty, appropriate for the level of responsibility.
- Attention to detail with organizational and problem-solving skills.
- Exhibits technical and analytical aptitude.
- Solid negotiation and conflict resolution skills.
- Demonstrates strong customer service skills with both internal and external customers.
- Work effectively and build relationships with people at all levels a solid team player.
- Comfortable working with a cross-functional business team composed of diverse backgrounds.
- Excellent communication skills, both written and verbal.
- Demonstrates a strong work ethic.
- High level of honesty and integrity.
- Makes good business judgments / decisions.
- High initiative.
- Results-oriented.
- Proficient in Microsoft Office products (Word, Excel, Visio, PowerPoint, Power BI, and MS Project).
Working Conditions :
- Fast-paced, professional environment.
- Hybrid working environment : 3 days in the office, 2 remote.
- Nights, weekends, and holidays may be required as special projects arise.
- Lifting, bending, sitting, reaching, and standing; manual dexterity may be necessary.
- Minimal travel when necessary.
5 days ago