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Support Team Lead

VirtualVocations
New York, New York, United States
Full-time

A company is looking for a Support Team Lead to manage the Product Support team and ensure high-quality customer service.

Key Responsibilities : Manage day-to-day operations and career growth of the Product Support teamProvide high-level support and subject matter expertise, including handling customer escalationsMonitor ticket flow, re-assign tasks, and recommend improvements to support processesRequired Qualifications : Minimum 3 years of high-level Technical Support experience and 2 years with Security or Network productsBSCS Degree or equivalent experienceExperience in coaching and mentoring team membersAbility to work independently and in a team environmentDemonstrated aptitude for mastering new software applications

6 days ago
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