Dynamics 365 Lead - Sales & Customer Service

Job Description

Job Description

Role : Dynamics 365 Lead - Sales & Customer Service

Location : 1401 East Broad Street, Richmond, VA 23219 Hybrid

Interview Process : Both Web Can and In Person

Please do not submit same resumes from 745553, this is a new role and the team would like to see fresh resumes.

Job Description :

seeking a Dynamics 365 Tech Lead. The ideal candidate will be skilled and experienced in Microsoft's Power Platform, to include Dynamics 365, PowerApps, Power Automate, Power Pages, Dataverse.

Responsibilities :

• Expertise in Dynamics 365 Customer Engagement Dynamics 365 Sales and Customer Service modules.
• Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
• Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
• Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.
• Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.
• Strong knowledge of Microsoft's licensing model for Dynamics 365 and Power Platform.
• Adhere to best practices when implementing business solutions and define / refine a governance approach for the platform's use at VDOT.
• Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
• Prepare mockups / prototypes based on requirements and use knowledge of Power Platform features / tools to offer solutions that meet business needs.
• Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
• Assist customers in discerning between Dynamics 365 / PowerApps / Power Automate and other technology offerings when gathering requirements;

identify efficient solutions and recommend alternatives to meet business needs.

• Contribute to improving our processes and policies within the Business Enablement Services program.
• Preferred Experience with Devops in Power Platform (Power Pipelines / ALM Accelerator)
• Other duties as assigned.

Professional Experience :

• Strong organizational and interpersonal skills.
• Logical, clear and concise written and verbal communication skills.
• Ability to work seamlessly within a team as well as manage individual tasks.
• Ability to react quickly to a fast paced, rapidly changing environment.
• Rely on experience and judgment to plan and accomplish goals.
• Independently perform a variety of complicated tasks.
• Work with a team of Developers and System Engineers.
• Communicate clearly and effectively, both speaking and in writing.
• Review & refine existing processes to better align with agency / group priorities.
• Review the existing procedures and propose, execute, and / or direct necessary changes.
• Participate in on-call duties as necessary.
• Be able to work from-home and still provide expected level of support.
• Be available to support after hours work as needed.

Skill Matrix :

Experience as a D365 Technical Lead

Required

Years

Experience with creating and managing of solution using Dynamics 365 Sales & Customer Service.

Required

Years

Experience with customization and implementation of Forms, Views, Plug-Ins, Workflows and BPFs in D365

Required

Years

Custom development experience using .Net, JavaScript and C#

Required

Years

Experience with Power Platform and Dataverse

Required

Years

Experience with using standard & premium connectors with PowerApps and Power Automate

Required

Years

Experience with DevOps in Power Platform / D365 Environments

Desired

Years

Experience with Data Integrations and Migrations using SSIS Packages

Desired

Years