Job Description
Job Description
A high-end gift store located in Beverly Hills is looking for a Customer Service Representative to start immediately. You will work in the administrative offices onsite at the store and you will be responsible for playing a key role to ensure clients have a fantastic experience by phone, email, online, or in person! You will be responsible for a variety of tasks, from handling orders, processing returns, and handling complaints.
This is a contract position that will last through January 2025 with the chance to go permanent for the right person. Hours are 9 : 30am-6pm with a 30 minute lunch, parking is validated, and the pay range is $23-$26 / hr.
Robert Half is looking for an organized candidate with excellent customer service skills! The ability to work onsite in Beverly Hills throughout the holiday season is a must.
Main Duties :
- Work with multiple operating systems to manage incoming, outgoing orders and point of sale transactions.
- Manage customer correspondence and ensure all communication is professional and timely. Maintain appropriate follow-through when necessary to build customer relationships.
- Partner with our sales team to ensure that all commitments to clients are being met and lend back-up sales support as needed.
- Assist clientele with returned merchandise and order cancelations, issuing refunds or credits based on our return policy.
- Coordinate with our buying office team on back orders to maintain accurate stock levels.
- Support the stockroom staff providing special handling instructions and managing the flow of merchandise from our warehouses.
- Perform data entry audits to ensure all account records are accurate and up to date and partner with our accounting team as necessary.
Experience in Answering Inbound Calls is preferred
Ability to Assist Customers effectively is necessary
Excellent communication skills are a must. We use multiple channels to communicate with our clientele as well as our work colleagues and outside vendors.
Able to multitask and prioritize duties while maintaining accurate order fulfillment.
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