Manager, Critical Operations II

The Manager, Critical Environment II is responsible for Data Center facility technical strategy, continuous improvement and development support for a data center region and / or multi-site campus.

This role will support the electrical, mechanical, FLS, and DCIM (Data Center Infrastructure management) platforms from a site operations standpoint.

This role will collaborate with the Engineering Manager on technical operations and daily facility needs. This role will own the strategic projects and continuous improvement site items.

This leader should have experience with mechanical and electrical data center infrastructure, codes, regulations, required and applied safety standards and practices.

This role will oversee the teams who perform preventative and corrective maintenance on electrical and mechanical equipment.

This role will suggest, plan, and implement measures that increase the energy efficiency of the facility.

This role requires work hours to support a 24X7X365 data center environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following. Other duties may be assigned.

• Establish, implement and maintain facility policies, procedures and organizational structure within the boundaries established by senior management team and corporate policy while ensuring no contradiction in federal, state and local operating regulations or laws
• Develop and maintain efficient maintenance matrixed operations utilizing maintenance governance, standards utilizing in-house staffing and vendor support to provide 100% up-time of all mechanical, life safety, monitoring and control systems.

This includes but is not limited to developing and coordinating maintenance agreements, maintenance procedures, testing procedures, inspections, reporting, and accounting practices.

• Development of emergency response planning, response management, and reporting of incident and emergency situations for all electrical, mechanical, associated controls and plumbing systems.
• Develop, direct and monitor short-term and long-term business plans consistent with overall profit and growth objectives of the company;

that establishes operations standards for cost control, waste reduction, quality, safety, and being an environmentally friendly community partner.

• Supervise the preparation and implementation of an effective operating budget.
• Oversee operations budget to ensure compliance with organizational expenditure requirements
• Ensure the pro-active delivery of corporate services support, power services, FTE headcount projections, planning, budgeting, capital projects, maintenance, and business continuity / disaster recovery
• Help negotiate improvement project contracts as needed on leased and owned real estate
• Confer with subject matter experts (SME’S) to find resolution to operational problems, develop and authorize operational procedures, and approve all major estimates.
• Utilize comparative evaluations between mechanical and controls systems performance and key performance indicators to monitor the effectiveness of operational programs through benchmarking and the utilization of best practices.
• Ensure facilities’ electrical, mechanical, controls, monitoring, and FLS systems compliance with all governmental regulatory operating guidelines.

BASIC QUALIFICATIONS

• Five or more years of workplace or relevant industry experience
• Five or more years of direct or indirect people leadership experience
• Bachelor degree in Business, Engineering, Architecture, Military Schooling or professional equivalent experience

PREFERRED QUALIFICATIONS

• Ten or more years of workplace or relevant industry experience
• Five or more years of people leadership experience in a data center environment
• Master degree in Business, Engineering, Architecture, Military Schooling or professional equivalent experience

KNOWLEDGE, SKILLS AND ABILITIES

• Exceptional customer service
• Ability to analyze the operation of various systems, determine the cause of any problems or malfunctions and take corrective action as required.
• Ability to manage complex situations during off management hours - single point of contact.
• Strong written, verbal and interpersonal skills.
• Ability to effectively lead a team environment.
• The ability to acquire and apply job-related knowledge within set guidelines and expectations.
• Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from

TOTAL REWARDS

• This role is also eligible for a competitive benefits package that includes : medical, dental, vision, life, and disability insurance;
• 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program;

tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

• This position is Bonus eligible.
• This job may be eligible for equity.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here :

The pay transparency policy is available here :

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.