Admin Assistant I

Position Function :

Under the supervision of the Practice Manager or Director of Operations for Surgery, the administrative assistant will primarily perform a variety of front desk duties and clerical duties to which he / she is assigned.

Will also provide administrative support to orthopedic surgeon(s) when needed.

Job Relationships :

Supervised and / or reportable to the following :

Practice Manager,

Director of Operations for Surgery

Authority :

Carry out duties as needed

Responsibilities / Essential Functions :

1.) "Provides superior customer service to internal and external clients, customers,

and patients as referenced in the Service Excellence Standards."

Primary essential functions :

• Checking in patients at the front desk, ensuring all demographic and insurance information is updated
• Answering main phones as well as for surgeon(s) when needed
• It is expected that phones will be answered in a cheerful and welcoming manner per the policy of St. Elizabeth's Medical Center.
• Obtaining completed referral information on new and follow-up patients.
• Efficient triage of in-coming calls to pain staff and recording completed messages.
• Scheduling clinic and treatment / surgeryappointments.
• Making appointments, ensuring proper referrals are obtained
• Booking various surgeries and imaging studies, ensuring all necessary authorizations are in place
• Verifies and coordinates insurance coverage for all patients being seen by members of the orthopedic team prior to scheduling them in the Department of Orthopedics.

This would be directed towards both professional and facility reimbursement. It may become desirable for this position to obtain and record actual insurance authorization.

Records management including :

Creating and maintaining the patient's pain chart, defined as an activity record of all pain center interventions, dictations, and information from outside sources (i.

e., attorneys, case managers).

• Coordinating with medical records the proper storage of original documentation in the patient's medical record. Obtain original medical record as requested prior to pain center patient visits and return of the medical record in a timely manner.
• Filing appropriate patient information in a timely manner in the patient's chart.
• Assisting patients, case managers, attorneys, etc. in obtaining needed records.

Billing / Charges :

• Maintains accurate and complete billing information and forwards charges to appropriate destinations (dept billing and hospital billing) within 24-48 hours (except weekends).
• Checking charges as necessary to verify accuracy.
• Provide copies of dictations to anesthesia billing service.
• Collect, store, and direct co-pays or funds due at the time of service (providing receipts and accurate documentation of funds received) to appropriate account.

Scheduling including :

• Coordinating scheduling of patients, orthopedic team and needed equipment.
• Coordinating with admitting and medical records for necessary records / forms etc.
• Keeping schedule and preference cards current on the Athena system.
• Booking of related diagnostic studies, and obtaining follow-up of results. Coordinate with primary care physicians for other tests, outside referrals, etc. as needed.
• Coordinating consultant activity within the pain center, as well as in external locations.
• Arrange authorizations with primary care physicians for other tests, outside referrals, etc. as needed.
• Perform all other related or similar duties as required or as requested by the physician-in-charge or the Manager.

Responsibilities / Non-Essential Functions :

Notary services for the Department and throughout the hospital.

Reporting Requirements :

Reports to Director of Operations for Surgery and Practice Manager

Accountability :

• Shall be accountable to the Director of Operations for Surgery
• Shall be accountable to the Department Manager.

Qualifications : Minimum Education :

Minimum Education : High School Diploma.

High School Diploma.

Minimum Experience :

Five years in a hospital setting.

Medical Terminology

Minimum skills / abilities :

Excellent communications ability.

Computer / typing.

Use of facsimile and Xerox machines.

The ability to complete multiple tasks at one time.

Training : Secretarial

Secretarial

Special Qualifications :

Excellent organizational and communication skills.

About Steward Health Care

Over a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness.

One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.

As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients.

Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.

Based in Dallas, Steward currently operates more than 30 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.