Barback

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues.

We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.

Looking For Perks? We’ve got you covered!

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages, including a free option for Full-time Team Members
• Paid Time Off
• Shift Differential offered starting from 10pm to 6am

BARBACK ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)

• Smiles, provides exceptional customer service, and always treats guests and coworkers with respect.
• Participate regularly in departmental and company meetings.
• Stocks alcoholic and non-alcoholic products ensuring all service items are in place.
• Fast paced position with high standards of cleanliness, food safety, and sanitation.
• Knowledgeable in the products the company serves.
• Understands brand standards and customer service are what makes this position successful for the company and the team member.
• Sets and keeps restaurant / bar workstations and the surrounding areas properly stocked, clean, safe, and organized.
• Ability to uphold great communication with guest, build rapport, and engage in friendly conversations.
• Communicates all guest service opportunities and product shortages or issues to management.
• Serves Food / Drink, busses food / drink, does side work, plus any other normal functions required to service our guests under normal operating conditions.
• Follows the company’s attendance policy as well as other rules and regulations set forth in the handbook.
• Able to satisfactorily complete assignable work tasks requested by the departmental leaders.
• Must abide by all state and local liquor laws.
• Must proactively prioritize needs and effectively manage resources.
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
• Other duties as assigned.

QUALIFICATIONS

• Must possess excellent guest service skills to effectively deal with guests.
• A high school diploma or GED equivalent is preferred.
• Food Handler Certification, required.
• Must be 21 years of age or older.
• Hep A vaccination on, or before, first day of work
• Must be able to obtain and maintain an Illinois Gaming Board License.

The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.