Customer Care Representative, East Hartford, CT

Responsibilities

• Conduct professional telephone conversations to service existing accounts in a high call volume environment
• Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls
• Service customer accounts utilizing knowledge of legal terminology, policy language, and home construction
• Gain customer trust and respect by establishing and maintaining effective relationships
• Problem-solve and use time effectively to multitask and prioritize work

Obtaining a state insurance license and fulfilling ongoing education requirements to keep the license active are mandatory and extensive training will be offered.

Salary and Work Schedule :

A starting annual salary of $48,168 ($ Additionalpensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $65,629 annually ($

The 40 hour work week is scheduled from Monday through Friday, between the core hours of 8 : 00 AM and 5 : 00 PM, and includes a few holidays and Saturdays annually.

Work from home may be available up to two days a week once trained to work independently.

Total Rewards :

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid Vacation - you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role.

While able to use prior to accrual, vacation time will accrue monthly.

• Holidays - 14 paid holidays observed
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k withpany match and immediate vesting. Additionally, annual 3% non-elective employer contribution
• Annual Success Sharing Plan - Paid to eligible employees ifpany meets or exceedsbined ratio, growth and / or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employeemunity involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growingpany

Qualifications :

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal andmunication skills
• Previous insurance background is a plus, but not required

About Amica :

Amica Mutual Insurancepany is America's oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance.

Amica Life Insurancepany, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy : All qualified applicants authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and / or mental disability, mental condition, military status, genetic information or any other class protected by law.

The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older.

Employees are subject to the provisions of the Workers'pensation Act.

rp Job ID CUSTO006818