Tour Programs Manager

Job Title : Tour Programs Manager

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.

Department : Learning and Engagement

Employment Status : Full-Time, Exempt

Supervisor : Associate Director of Learning and Engagement

Job Summary :

Under the general direction of the Associate Director of Learning and Engagement, the Tour Programs Manager develops a suite of docent-led, community-led, and self-guided tours for the Honolulu Museum of Arts visitors.

In close collaboration with the Education and Community Programs Manager, the Tour Programs Manager trains, evaluates, and schedules a core group of 50-60 active volunteer docents to ensure tours are accessible, interesting, and relevant to museum audiences.

They also work with community members and artists to co-create tours that engage visitors with narratives beyond the museum's walls.

The Tour Programs Manager is a key member of HoMA's interpretive team comprised of the Education and Community Programs Manager, Interpretive Resources Manager, Studio Programs Manager, and HoMA's curators.

Together, they are charged with developing a cohesive and complementary suite of interpretive programs and resources that support the vision and values of HoMA.

Minimum Qualifications :

• A Bachelor's Degree in Education, Museum Studies, Art History, or related field and two to five years of comprehensive related experience.
• Foundational knowledge of teaching and developing curriculum.
• Demonstrates a broad knowledge of inquiry-based pedagogical theory and technique, as well as a strong art historical expertise.
• Exceptional ability to manage, lead, and build the capabilities of a driven, bright team of volunteers.
• Ability to create communities and a sense of belonging.
• Strong communication, both written and verbal, and organizational skills.
• Honesty, integrity, enthusiasm, perspective, and a strong work ethic supported by commitment and follow-through.
• Ability to work within and support a diverse community of visitors, artists, and employees.

Development of Tour Content :

• Works closely with the Associate Director of Learning and Engagement to develop interpretive strategy and pedagogy for museum tours and conceptualize the long-term vision for growth of tour programming.
• Develops and writes new content for self-guided and docent-led tours, geared towards a variety of audiences, on a quarterly rotation.
• Collaborates with community members and artists to co-create community / artist-led tours.
• Works closely with HoMA's interpretive team to develop content that is aligned and complementary across all interpretive activities and resources.

Docent Training and Evaluation :

• Works with the Education and Community Programs Manager to provide continuing education for docents in current pedagogical approaches.
• Evaluates, conducts regular observations, and provides constructive feedback to docents.
• Creates training guides for new docent-led tours and trains docents on their knowledge and ability to converse about the museum's collection and exhibitions and ensure a high level of efficacy and fidelity in all museum tours.
• Works with the Curatorial department on all new exhibitions to coordinate continuous Curatorial training for docents and generate training guides and supplemental resources to provide key messages.
• Oversees program evaluation and keeps an account of visitor survey results.

New Docent Training :

• Works with the Education and Community Programs Manager to recruit for, coordinate, conduct, and lead a 6-month training program for new docent intake when needed.
• Maintains and updates the new docent training handbook for relevancy and that it reflects current museum practices.
• Determines the need and when to train for a new docent cohort.

Docent Management and Scheduling :

• Works closely with the Education and Community Programs Manager in scheduling docents, tours, and docent training.
• Acts as liaison between Docents and Learning and Engagement staff and other HoMA Departments.
• Works closely with the docent liaisons to coordinate monthly docent meetings and events and determines their role and administrative responsibilities.

Program Administration :

• Works with Communications, Design, and Visitor Engagement departments to develop program promotion in print and online as well as ensuring the website is kept up to date.
• With Security, Facilities, and Visitor Engagement departments, coordinates all administrative, operational, interdepartmental, and day-to-day logistics for tour programs.
• Tracks and reports attendance data and works closely with the HR Coordinator in reporting docent hours.
• Assists the Associate Director of Learning and Engagement with grant writing and reporting and monitoring of program budgets.
• Demonstrates a commitment to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion through respectful communication and cooperation with others at all times, continuous training, and modeling inclusive behaviors.
• Other duties as assigned.

Compensation :

The Honolulu Museum of Art is committed to practicing salary transparency. The minimum salary for this position is $55,000 per year and the maximum salary is $65,000 per year.

Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting pay, including education, experience, the external labor market, and internal equity.

This opportunity includes a generous benefits package, including but not limited to :

• Fully covered medical, dental, and vision insurance for employee
• 12 paid holidays
• 15 days of vacation accrual in 1st year, increasing to 20 days in 2nd year
• 15 days of annual sick leave
• Group retirement plans with employer matching after 2nd year
• Shop, Museum Café, and Art School discounts

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