Search jobs > Las Vegas, NV > Operation manager

Branch Operations Associate Manager Decatur

WELLS FARGO BANK
LAS VEGAS, Nevada, United States of America
$18,46-$27,69 an hour
Full-time

Why Wells Fargo :

Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job.

It's about finding all of the elements that help you thrive, in one place. #LivingTheWellLife means you're supported in life, not just work.

It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being.

It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow.

And we're recognized for it! Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces "to grow your career" in the U.S.

About this role :

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division.

Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role you will :

  • Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
  • Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
  • Perform operational and customer support tasks
  • Provide excellent customer service, engage customers in conversations, and build relationships with them
  • Manage the schedule and the daily operations of the teller line
  • Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
  • Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
  • Support customers and employees in resolving or escalating concerns or complaints
  • Collaborate and consult with branch employees, colleagues, and mid-level managers
  • Interact directly with customers
  • Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
  • Manage allocation of people and financial resources for branch operations
  • Mentor and guide talent development of direct reports and assist in hiring talent
  • This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member.

This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction.

Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Required Qualifications :

  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education
  • 1+ years of Leadership experience

Desired Qualifications :

  • Leadership skills including the ability to build, develop, and motivate a diverse work team
  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
  • Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and employees
  • Knowledge and understanding of laws and regulations pertaining to the banking industry
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention
  • Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
  • Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer / leadership reporting
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
  • Cash handling experience

Job Expectations :

  • Ability to work a schedule that may include most Saturdays
  • Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies.

The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards.

A current credit report will be used to assess your financial responsibility and credit fitness. However, a credit score is not included as part of the evaluation.

Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

This position is not eligible for Visa sponsorship

Job Location :

1775 N Decatur Blvd, Las Vegas, NV 89108

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location.

The range listed is just one component of the compensation package offered to candidates.

$18.46 - $27.69

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement

Posting End Date : 3 Nov 2024

3 Nov 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

1 day ago
Related jobs
WELLS FARGO BANK
Las Vegas, Nevada

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division. Collaborate and consult with branch employees, colleagues, and mid-level managers. Manage allocation of people and financial resources for bra...

Raymond James
Las Vegas, Nevada

In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch personnel files. Branch Operations Manager Trainee-Las Vegas, NV-2402249. Assists Branch Manager in disseminating informa...

Promoted
PMI (Project Management Institute)
Las Vegas, Nevada

Lead legal team members supporting the successful development and implementation of products, programs, and projects. Project Management Institute, Inc. JobPosting","title":"Manager, Global Compliance","datePosted":"2024-08-26T00:00:00","validThrough":null,"description":"What you will be doing\nYou ...

Promoted
Patricks Signs Inc
Las Vegas, Nevada

The Warehouse Manager will be responsible for managing, organizing, and optimizing warehouse operations, focusing on efficient handling of shipping, receiving, and manufacturing processes. Warehouse Operations Management: Oversee and streamline all warehouse activities, including inventory control, ...

Promoted
Air Liquide
Las Vegas, Nevada

The incumbent is also considered the Facility Manager as per IMS. Experience working in Air separation plant, hydrogen, or cogeneration technology. ...

Promoted
ARL Network
Las Vegas, Nevada

We are seeking a Warehouse Operations Manager on a temporary contract to help increase profitability in our Las Vegas warehouse. This is a 108,000-square-foot warehouse that is well-run operationally. This warehouse consultant or fractional leader will help to analyze the business, identify strength...

Promoted
BriteCap Financial LLC
Las Vegas, Nevada

Vice-President, Business Operations. We are looking for a dynamic Senior Operations Manager to join our team, working out of our Las Vegas location. As a Business Operations Analyst, you embody the idea that we want our internal customers to succeed. As you resolve daily problems, you will identify ...

Promoted
SRI Telecom
Las Vegas, Nevada

OSP Field Construction Manager. SRI Telecom is seeking an OSP Construction Manager with relevant field project Management experience to contribute to all areas of expertise with various cross functional project teams. The Construction Manager must be highly detailed, communicative, collaborative, ta...

Promoted
Green LED Lighting Solutions
Las Vegas, Nevada

We are looking for a highly experienced and motivated Warehouse Manager to oversee and optimize our warehouse operations. The Warehouse Manager will be responsible for managing, organizing, and optimizing warehouse operations, focusing on efficient handling of shipping, receiving, and manufacturing ...

Promoted
Spectrum Comm Inc
Las Vegas, Nevada

We are seeking a highly organized and proactive Operations Specialist to support an Operational Test and Evaluation (OT&E) contract for the U. This role involves managing operational logistics, coordinating test events, and ensuring that all aspects of the operational testing process run smoothl...