Role : Desktop Network Support
Location : Rock Hill, SC
Duration : 14 months
Note : Client will prefer local candidates
Job Description :
- Finding opportunities to automate workflow and implementing processes and procedures
- Perform server installs
- Interact and communicate with Terminal Parties, Capacity Owners and Equipment Vendors, other company departments, involving exchange of detailed, technical information and coordination efforts
- Summarize and log the results / findings of each activity in related trouble ticket databases reports when requested
- Use various monitoring tools, scripts, and database queries to efficiently identify and understand service affecting issues
- Responsibilities include surveillance, fault management and event notification of the network infrastructure
- Application Monitoring to include server hardware and Operating System
- Performs diagnostic investigation into complex customer-impacting network issues to resolve and identify root causes.
- Provide technical leadership, guidance and advice to other engineers who are diagnosing, troubleshooting, testing and operating the network.
- Monitoring and troubleshooting of business customer specific nodes such as MLB, BCH, Airport sites, Core network connections for Movius, SASE
- Working experience with wireless technologies such as GSM, UMTS, or LTE Radio Access networks as well as IP networks, value added services, messaging platforms, and other system elements.
Experience of working with CISCO for creating and handling RMAs / Cases.
- Document and track incidents, resolutions, system changes, and workflow / playbooks.
- Provide technical support to end-users, engaging with stakeholders effectively.
- Work with vendors, service providers, and global teams to optimize network infrastructure.
- Ensure compliance with security policies, procedures, and participate in incident response.
- Participate in an on-call rotation for after-hours support and SLA response times.
- Contribute to improving and automating common issues, monitoring, and maintaining positive team relationships, including remote collaboration.
- Experience of working with Datacenter teams to perform the physical troubleshooting of devices.
- Good knowledge on Event management and ITIL standards.
Manvi Rawat Technical Recruiter
Aptino Inc.
817) 910-7339
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