Account Manager II, Business Development

Job Description :

Ensure you read the information regarding this opportunity thoroughly before making an application.

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world.

Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Rewards is a leading e-commerce company that enhances the way people shop by offering Cash Back, deals and rewards from more than 3,500 merchants.

Founded in 1999, Rakuten has grown to become the go-to shopping destination for consumers, having paid out nearly $2 billion in Cash Back to its 15 million members.

The company also operates ShopStyle, a leading fashion discovery destination, and Cartera Commerce, a top rewards platform for airlines and banks.

For more information, visit www.rakuten.com

Rakuten Rewards is looking for an experienced Account Manager to partner with our team of Business Development Managers to deliver exceptional client service and support to our merchant partners.

The Account Manager will deliver on sales growth for a subset of accounts according to quarterly targets.

KEY RESPONSIBILITIES

• Partner with Business Account Managers to create and implement strategic solutions to drive success and results to meet our merchant partners key performance indicators
• Experience supporting the retention and expansion of $15M+ annual portfolio revenue.
• Work cross-functionally with site operations, marketing and creative teams to ensure commission offers and cash back are implemented correctly, asset requirements are communicated, and campaigns are executed in accordance with insertion orders (IOs)
• Ability to understand client goals and information and track proposed solutions and progress against them; adept at pulling existing reports and organizing, interpreting and presenting results.
• Analyze and understand merchant performance and deal structures; forecast results, create campaign proposals, track and present results
• Run reports and provide analytics on past and future campaigns and distribute to sales team (ad hoc by request and weekly reports per network as needed)
• Generate reporting in preparation for conferences and client meetings throughout the year
• Build and manage relationships with merchants, affiliate networks, & agency partners
• Drive adoption in assigned accounts, identifies new approaches for account support to ensure client satisfaction.
• Respond to inbound inquiries from merchants and educate new advertisers about our program and media offerings
• Work and communicate effectively with broadly distributed team members across multiple time zones
• Proficient in SFDC pipeline management; advanced in reporting and tracking in support of incremental revenue.
• Check inventory availability, run inventory reports, update account records and details in Salesforce.
• Ensure insertion orders for campaigns are completed and signed, take screenshots of placements for reporting as required

MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree
• A minimum of 3-5 years of experience working in an account management or sales role
• Previous experience supporting a sales team and working directly with clients is a plus
• Advanced experience with Excel and with analyzing datasets and delivering insights
• Excellent interpersonal, written and oral communications skills
• An eye for detail and accuracy
• Proficient in Google Suite, Cloud Storage (Box) & Salesforce
• Able to work in fast paced environment while prioritizing tasks and time efficiently

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