District Managers develop a team of dedicated people delivering great guest experiences and profitable top-line sales. They are responsible for the overall operation of the restaurant according to Hardee's / Carl's Jr. standards.
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Responsibilities Include :
- Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns, and communicating effectively.
- Hire, train, and develop the right people and plan staffing levels to meet guest and business needs.
- Continuously learn while passing on knowledge and skills to help others develop and grow.
- Hold themselves and team accountable for responsibilities and results.
- Hold guests as highest priority and role model exceptional guest service.
- Lead by example and promote an environment where there is a sense of urgency to satisfy guests.
- Ensure Brand standards and systems are executed.
- Engage and empower the team to develop solutions that drive business results.
- Drive sales through effective execution of restaurant standards and marketing initiatives.
- Delegate and lead processes to control labor costs, food costs, and cash.
- Ensure the safety and security of the team and guests through a focus on preventative maintenance and cleanliness.
- Analyze the restaurant environment and business results to identify opportunities and action plans with their team to set and achieve goals.
- Comply with all restaurant, Brand, and franchisee policies.
Qualifications :
- Able to clearly express oneself verbally and in writing (English).
- Math and financial management skills.
- Restaurant, retail, or supervisory experience.
- At least 18 years of age (where applicable).
- High school diploma (or equivalent).
Required Competencies :
- Guest Focus : anticipate and understand guests' needs and exceed their expectations.
- Passion for Results : set compelling targets and deliver on commitments.
- Problem Solving and Decision Making : make good decisions based on analysis, experience, and judgment.
- Building Effective Teams : get the right people in the right places, enabling them to make decisions and celebrate success as a team.
- Conflict Management : use interpersonal skills to confront tough issues and resolve disagreements constructively.
- Developing Direct Reports and Others : provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.
Hardee's or Carl's Jr experience preferred.
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1 day ago