Hotel Front Office Manager - Compass by Margaritaville

Hotel Front Desk Manager

Compass Hotel by Margaritaville, Medford, Oregon

THE PACIFIC NORTHWEST WELCOMES MARGARITAVILLE'S NEWEST HOTEL CONCEPT

The breathtaking beauty found in the forests and lakes of Oregon and the Rogue Valley provides a perfect backdrop to Margaritaville's newest hotel, Compass by Margaritaville.

Medford is the gateway to Oregon's wine country and visitors will appreciate sampling the region's finest vintages along with the convenient nearby golf course and sports park.

Located near Harry & David headquarters, the Compass Hotel provides an island-inspired paradise for travelers searching for the Margaritaville state of mind.

This newer hotel features an outdoor pool and 111 guest rooms with signature bedding and casual comforts that are ready to help guests relax, rejuvenate and escape the every day.

Enjoy signature dining concepts such as 5 o'Clock Somewhere and complimentary breakfast.

This is a Hotel Front Desk Manager position with a small company managed by a cohesive team of professionals that is looking to increase our capability.

This position earns a competitive wage of $50,000 - $58,000 / annually , depending on experience. We provide outstanding benefits , health, dental, vision, disability and life insurance programs;

paid time off; paid holidays; 401(k) plan with company match ; employee assistance program; direct deposit; and Campus perks programs.

A DAY IN THE LIFE OF A HOTEL FRONT DESK MANAGER

The Front Desk Manager ensures the accommodations meet guest expectations, greet hotel guests, hire, train and schedule front office staff while providing daily supervision, direction and leadership to the front office personnel and Night Audit.

Additional responsibilities include, but not limited to : working closely with housekeeping, engineering, sales / marketing department and engineering.

Role Accountabilities & Expectations :

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals.
• Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner.
• Comply with all safety standards to encourage safe and efficient hotel operations
• Respond to all guest requests, problems, complaints and / or accidents arising in person or through reservations, letters and / or phone calls, in an attentive, courteous and efficient manner.

Follow up to ensure guest satisfaction.

• Motivate, coach and counsel all Front Office personnel according to hotel standards.
• Develop team members and ensure training of Front Office personnel.
• Maintain a professional working relationship and promote open lines of communication with managers, team members and other departments.
• Monitor oversold dates to ensure the maximization of room's revenue.
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count.

Monitor selling status of house daily (i.e., flash report, allowances, etc.).

• Monitor and ensure compliance with SOP's in Rooms and Loss Prevention.
• Monitor labor expenses through schedule approval process and ensure budgeted productivity.
• Work closely with Rooms Division including Housekeeping and Engineering to ensure efficient and effective operations and to continuously improve service.
• All other duties as assigned / required.

QUALIFICATIONS FOR A FRONT DESK MANAGER

• High school degree or GED preferred.
• At least four (4) years of progressive front desk operations experience and two (2) years in a managerial role; or equivalent combination of education and experience.
• Infor PMS experience a plus, but not required.
• Excellent reading, writing, mathematical and communication skills.
• Able to interact professionally with other departments and outside contacts.
• Able to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
• Good judgement and decision-making abilities.
• Requires flexibility with scheduling on all shifts, including weekends and holidays.
• Must remain in compliance with drug free workplace policies.

PHYSICAL REQUIREMENTS (as required by OSHA and ADA)

• Ability to work weekends, holidays and evening hours as business demands.
• Must be able to spend 90% of working time standing, walking and reaching.
• Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
• Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery or erratically moving surfaces.
• Climbing and ascending or descending ladders, stairs and ramps.
• Must be able to carry loads greater than 15 pounds and exert up to 25 pounds of force occasionally, and / or up to 20 pounds of force frequently.
• Hearing sounds at normal speaking levels with or without correction.
• Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.

Are you attentive to detail, want to work hard and be rewarded for it? Can you balance multiple tasks while adapting to an evolving market?

Are you self-confident, reliable and responsible? Do you have good problem-solving abilities and excellent verbal / written communication skills?

If yes, you might just be perfect for this Hotel Front Desk Manager position!

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this Hotel Front Office Manager job, please fill out our initial 3-minute, mobile-friendly application .

We look forward to meeting you!

Location : 97501

Job Posted by ApplicantPro