Concierge (MClub Attendant)

Job Description

Job Description

YOUR NEXT DESTINATION AWAITS

Careers at Commonwealth Lodging

Who we are :

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

We are a company with a culture that understands relationships and Team First! We value professionalism, integrity, and honesty as we work towards providing world class hospitality .

We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission!

You'll love working for us because :

The People . You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with! Core Values : Team First, Own It, Relationship Oriented, Professionalism, Integrity / Honesty

What you can expect from us :

Access to your money before payday!

Medical / Dental / Vision, 401K, Company paid short- and long-term disability insurance, Company paid life insurance, Travel discounts, Merit increases, Years of Service Awards, Employee Assistance Program, Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonus-work with your friends! Multiple incentive bonuses! And much more!

How you will make an impact / Key responsibilities :

POSITION OVERVIEW : As an M CLUB Concierge Attendant, you will fill a guest services role in supporting your hotel's financial goals of the daily operation of the Concierge Club.

You will effectively maintain the cleanliness and order of the club, common guest areas and provide prompt and courteous service to guests.

This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

What you need to succeed / Core competencies :

QUALIFICATIONS, EDUCATION & EXPERIENCE :

• High School Graduate or General Education Degree (GED) : or Work Equivalent
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred
• Minimum of 1-2 years of experience as a Customer Service Agent is preferred.
• Good understanding of the English language.
• Provide excellent customer service and maintain a professional demeanor.
• Exert physical effort in lifting / transporting at least 25 pounds.
• Push / pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Knowledge of the local area.
• Ability to suggestively sell.
• Satisfactorily communicate with guests, management and co-workers to their understanding.
• Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.

Responsibilities :

• Be incredibly friendly, customer focused, love to smile and radiate a positive and accommodating attitude while interacting with customers.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Monitor club lounge for seating availability, service, safety, and wellbeing of guests.
• Complete opening and closing duties. Maintain cleanliness and condition of bar, bar unit, tables, and other tools.
• Prepare and serve hot, cold, and / or alcoholic beverages. Stock ice, glassware, and supplies.
• Forecast additional meal requirements and communicate special requests to the kitchen.
• Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required.
• Secure liquors, beers, wines, coolers, cabinets, and storage areas.
• Document pertinent information in department logbook. Report accidents, injuries, and unsafe work conditions to manager.
• Ensure the lounge area is clean and free of trash at all times.
• Provides a professional image at all times through appearance and dress.
• Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
• Communicate effectively with guests as well as team members
• Maintain knowledge of all hotel features / services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals / departures and scheduled daily group activities.
• Be familiar with all local attractions / activities to respond to guest inquiries accurately.
• Provides guests with information about attractions, facilities, services, and activities in or outside the property.
• Makes guest reservations for air or other forms of transportation when requested. Obtains necessary itinerary tickets.
• Obtains necessary tickets and provides directions to facilities.
• Organizes special functions as directed by management.
• Resolve guest complaints and make appropriate management and co-workers aware of the action or situation.
• Keep work area neat and organized. Ensure all supplies are available including, photocopies.
• Maintain guest confidentiality at all times.
• Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency.

Must act as quickly and responsibly as possible to return the building to its normal operating status.

Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures.

As well as the brand standards, policies and procedures.

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities.

Instead, it is provided as a general overview of the expectations for the position.

Work environment : Work environment front, lobby, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.