Inside Sales & Customer Support Specialist

Position Summary :

The Customer Service Specialist will report to the Customer Service Manager to address all customer requirements and requests externally and internally with Sales, Operations, Engineering and Quality to maximize customer satisfaction.

Key Customer service duties include but are not limited to pricing, quoting, purchase order review, order entry, resolving customer hold issues, expediting customer orders, providing weekly status reports to key accounts, establishing a proactive approach to resolving customer issues, and providing quotes to phone, fax, and email inquiries.

Essential Duties and Responsbilites :

• Act as the primary interface between assigned customers and AMETEK Sales, Engineering, Materials, Operations and Finance colleagues to support customer needs and AMETEK business objectives.
• Grow customer relationships with our key customers by customer visits with Sales, regular phone contact and check ins.
• Quoting, purchase order review, order entry and maintenance, customer website management and resolution of customer issues.
• Maintain files for quotations, orders, contracts and documents for assigned customers.
• Work with customer drawings, specifications, purchase orders, shipping instructions and other customer supplied documentation.
• Communicate with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs.
• Provide input to business forecasts for monthly orders and sales and annual budget and Strategic Plan.
• Must have solid understanding of repair operations and associated work flow.
• Review customer contracts, specifications, purchase orders, shipping instructions and other customer requirements and support documentation.
• Build relationships and support outside Sales personnel to ensure awareness of and alignment with AMETEK repair center goals and customer needs.
• Ensure compliance to US Export Regulations.
• Review and negotiate contract Terms and Conditions for the Customer Service and sales team.
• Performs other related duties as assigned by different departments of the company.
• Assimilate technical knowledge of products and processes.
• Observes all safety and security procedures.
• Uses equipment and materials properly.
• Reports potentially unsafe conditions.
• Other duties as assigned.

Education :

College degree or comparable work experience

Experience :

• Minimum 5 years as a Customer Service Representative in the Aviation or manufacturing Industry.
• Experience the General Aviation Market is preferred
• Must understand the process flow for fabricated and purchased parts.
• Must thoroughly understand Engineering and Manufacturing Bills of Material and be capable of performing requirements analysis and reconciliation of both make and buy components.
• Strong computer skills are a must, to include Excel, Word, and PowerPoint Excel ability to create pivot tables, charts, v-lookups, formulas, advanced filters etc.

PowerPoint layout, charts, transitions / animations, general design and layout. Oracle experience strongly preferred; specifically, Quantum.

• Must have strong analytical skills and be versatile as well as have healthy experience of collection and analysis of complex data, both narrative and statistical.
• Proven team player who has demonstrated capabilities in the following areas : excellent communication, presentation, interpersonal skills, well-developed problem-solving skills, solid organizational skill;

and the demonstrated ability to be self-directed and effectively relate to all levels of the organization.

Experience must include negotiation and bid and cost proposal experience.

Preferred

Prior contracts experience.

Knowledge of ERP / MRP systems. Experience with Quantum.

Qualifications :

• Must read, write and speak English fluently. Strong attention to detail and focus on quality and accuracy.
• Ability to read and interpret documents such as Parts Manuals, safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

• Should have ability to work alone and also within a team.
• Ability to multi-task and in a fast paced, changing environment.
• Ability to handle stress and demonstrate strong problem solving ability.
• The candidate should be self-motivated, a quick learner, and innovative.
• Preferred :
• Strong business judgment and ethical work habits.
• Ability to interact in a positive and professional manner and to develop and maintain strong working relationships with co-workers, supervisor, vendors, and customers.
• Strong attention to detail and focus on quality and accuracy.
• Customer focused and results oriented.
• Looks for ways to continuously improve and promote quality.
• Makes decisions in a timely manner, includes appropriate people in decision-making process, exhibit sound and accurate judgment.
• System knowledge such as Microsoft office and Quantum.
• Ability to work well under pressure, multi task and meet deadlines.
• Looking for a hands-on individual with the ability to see the big picture.
Direct Reports :
• None
• None

Typical Working Conditions :

• Work will be conducted mostly indoors whether in an office type environment or in a shop type environment.
• Exposure to heat or cold will mostly be limited to when walking from one building to another or if bay doors have been open to allow for shipping and receiving activities.

The use of PPE such as safety glasses and safety toed shoes are required in designated working areas.

May require after hours, including weekends, availability to cover AOGs and customer schedules.

Essential Physical Tasks :

Must be performed with or without reasonable accommodation.

Must be performed with or without reasonable accommodation.

The employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear.

The employee is occasionally required to stand and walk.

The work environment is usually well-lighted, heated and / or air-conditioned indoor office setting with adequate ventilation.

The noise level in the work environment is usually quiet.

Other :

• Due to contracts with the United States Government, the candidate must be either a US Citizen or Green card holder
• Travel : 0%

Relocation is not available for this position