- As a Credit / Collections Specialist you will focus on collecting accounts receivable balances from a large customer base, which will require a variety of collection techniques.
- You will also support products and services that secure the lives of millions of people.
Key Responsibilities :
- Perform collection calls and prepare customer-based correspondences in a fast paced, heavy volume, goal-oriented Accounts Receivable department.
- Provide customer service regarding collection issues, process customer payments and refunds, resolve client discrepancies and short payments.
- Responsible for monitoring and maintaining assigned accounts and perform heavy account reconciliation.
- Accountable for reducing and avoiding delinquency of assigned customer accounts.
- Enlist the efforts of Sales and Management when necessary to accelerate collection solutions.
- Perform month-end closing procedures.
- Perform ad-hoc assigned tasks and duties necessary to support the Finance Department, all internal and external stakeholders, and the overall business unit.
- Maintain detailed records of all communications and activities with customers within the ERP system.
- Participate in monthly AR meetings to update management of status of collections especially past due and problem accounts.
- Monitor accounts for compliance with corporate policy and make necessary recommendations for third party collections.
- Address incoming customer questions emailed to group email address monitored by the team.
- Meet defined department goals and activity metrics.
Skills :
- 3-5 years high volume corporate Collections and Accounts Receivable experience
- Strong attention to detail, goal oriented, and strong time management
- Proficient in Advanced Excel (e.g. VLOOKUP and pivot tables)
- Commitment to excellent Customer Service
- Fluent in written and oral communication.
- Experience with Oracle
Education :
- Educational Requirements Minimum of a 2-year college degree or equivalent relevant experience and education Bachelors in Business, Accounting, or Finance preferred
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