NOC Engineer - Alpharetta, GA
Job Description
Our team is looking for a Network Operations Center Engineer who will help us maintain our reputation as a trusted partner.
Responsibilities include :
- 24 / 7 monitoring support for the IoT Network to minimize and prevent identified service impacts when possible
- Execute the Incident Management Process, monitor strategy, and identify process improvements to ensure network quality
- Assess, draft, and deliver Root Cause Analysis in a timely manner to internal and external customers
- Continuous contribution to improve and achieve customer and global IoT Business Unit success
Hard Skills
- 24 / 7 monitoring support
- Incident Management Process execution
- Root Cause Analysis assessment and delivery
- Prior experience as a NOC
Soft Skills
- Process improvement
- Customer success orientation
- Global business unit collaboration
Work Site
This is a fully on-site position in Alpharetta, Georgia.
Work Environment
Night shift Tue-Sat or Sun-Thur (need flexibility 2pm -11pm EST). Very little on call requirements.
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