Sr Product Owner (Claim Center)

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers.

We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The Sr. Product Owner is the member of the team responsible for defining and prioritizing the Team Backlog so as to streamline the execution of program priorities, while maintaining conceptual and technical integrity of the features or components the team is responsible for.

The Sr. Product Owner has a significant role in quality and is the only team member empowered to accept new stories. This is a critical role and typically requires one PO to support one (sometimes two) Agile teams.

Job Responsibilities

• Analyze customer opinions and feedback to determine features or components that will add good value to a product.
• Assess product value stream to identify areas that require improvements.
• Attend sprint planning and demo meetings to give feedback on sprint achievement, as well as to scrum team.
• Conduct backlog grooming meetings with a team of product owners.
• Contact customers and end users to obtain information on expected product features.
• Develop and implement action plans for building and sustaining demand for a product.
• Ensure implemented product features add value to end users and meet strategic expectations.
• Highlight product features in a manner clearly understandable to the development team.
• Manage and develop product backlog, as well as user stories backlog for implementation.
• Measure product performance as well as value delivered to clients in order to make adjustments where necessary.
• Monitor the progress of product development, as well as plan for product release to meet program or project deadlines.
• Provide reports to update management and stakeholders on product development operations.
• Serve as a voice to project the expectations of customers on new or already existing products.
• Previous experience working as a Product Owner for Agile team(s).

Education

Bachelor’s degree ; or related field or equivalent combination of education and professional experience.

Certification

Certified SAFe® Product Owner / Product Manager (or equivalent).

Work Experience / Skill Set

• 7+ years of Insurance experience within the Claims operations, or technology divisions of a large P&C Insurance company Preferred.
• 5+ years of experience implementing or working with Guidewire Claims system - Preferred
• 5+ years of product, analysis, technology, and design experience.
• 5+ years of leading cross functional teams.
• Experience with Agile development tools such as JIRA and Confluence.

Who we are :

Markel Group (NYSE MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people We win together We strive for better

We enjoy the everyday We think further

What’s in it for you :

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
• Markel offers hybrid working schedules of 3 days in the office and 2 days remote.

Are you ready to play your part?

Choose Apply Now’ to fill out our short application, so that we can find out more about you.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.

Caution : Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information.

Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information.

Therefore, for your safety, please note that :

• All legitimate job postings with Markel will be posted on No other URL should be trusted for job .
• All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to .

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic.

• This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation;
• gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available;
• medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities;
• military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight;
• matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law;
• status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker;
• membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours;

declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.