Operations Project Manager - Global Operations

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Line of Business Job Description :

The Operations Project Manager is responsible for end-to-end management and delivery of material change for Operations; acts as the primary point of contact and is responsible for the end-to-end integration of various work streams.

Plans, organizes, monitors and controls project using appropriate tools and techniques to ensure project completion and benefits are achieved.

J ob Description :

This job is responsible for managing medium to large projects for an operations department or Line of Business. Key responsibilities include determining appropriate test methods, coordinating execution across stakeholders and test groups, managing project scope, planning, and organizing, directing the execution of test plans and scripts, and working closely with management on project impact and direction.

Job expectations include acting as the first point of contact for end-to-end project status, project health, mitigation, and timely escalation to leadership and stakeholders.

Responsibilities :

• Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and provides reporting for the overall testing throughout the testing process
• Manages and directs project parameters, costs, project testing execution, and resource allocation
• Partners with operations management on creating project impact and providing direction and guidance to internal teams
• Coordinates development of key project deliverables in partnership with various key internal and external business partners
• Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures
• Establishes project status routines and tracks critical path deadlines and overall business measures for success
• Leads defect resolution and roadblock clearing efforts to enable successful completion of testing
• Ensures that all applicable Global Change Standards, Enterprise Procedures and any FLU / CF Procedures are followed for the project and that documentation meets Enterprise and LOB requirements.
• Central point of contact with responsibility for end-to-end project status, tracking against critical path deadlines and overall business measures of success, ensures appropriate checkpoints and engagement with cross functional stakeholders, support for escalations, etc.
• Responsible for development of key project deliverables, in coordination with Process Owner / Business Owners, SMEs, Product Managers, Technology Leads, project team and business partners (Kickoff, Materiality Assessment, System of Record setup, Charter, Stakeholder List, Project Plan, Risk Assessment (UCRA), Control plan, Project Tollgates, etc.
• Facilitate and contribute with LOB / SMEs / Technology / Process Design / Reporting to identify primary and secondary metrics;

define approach to validate success with data / reporting.

• Ensure all necessary partners and work streams are established during the beginning of the project (e.g., process design, readiness, reporting, QA, testing, etc.)
• Coordinate with partners to track resolution of post install defects identified within project warranty period; ensure stability of process and transition to BAU.

Required Qualifications :

• 3+ years of all aspects of end-to-end project management experience including process improvement / re-engineering, employee readiness efforts and technology change efforts
• Working knowledge of workflow solutions
• Working knowledge of Document Services and / or strong knowledge of project management methodologies (Agile)
• Effective simultaneous oversight and management of multiple large scale, technology dependent initiatives and projects / tasks
• Proven problem-solving skills and strong decision-making skills with an assertive and proactive communication style
• Must be proficient in data management to include strong data analytic capability
• Must have strong organizational skills and be able to handle multiple tasks

Desired Qualifications :

• Project Management Professional Certified
• Knowledge of project tools (PPRT, Rally or JIRA)
• Experience with testing tools like ALM
• Enthusiastic, energetic, determined and positive - especially under pressure
• Ability to navigate enterprise, research and resource information across the bank
• Critical thinker and risk minded
• Excellent proficiency using Microsoft Office products such as Word, Excel, PowerPoint, Project and in Visio
• Demonstrated PowerPoint presentation skills and ability to target messaging to different audiences

Skills :

• Attention to Detail
• Collaboration
• Risk Management
• Active Listening
• Change Management
• Customer and Client Focus
• Problem Solving
• Process Mapping
• Business Case Review
• Critical Thinking
• Planning
• Presentation Skills
• Project Management

Shift :

1st shift (United States of America)

Hours Per Week :