Loan Servicing Single Point of Contact Specialist

Loan Servicing Single Point Of Contact Specialist

At Regions, the Loan Servicing Single Point Of Contact Specialist works with customers that are going through the foreclosure process as the sole point of contact for the borrower until their financial hardship is resolved.

Primary Responsibilities

• Acts as a direct point of contact for delinquent or imminent default borrowers and assists them through the loss mitigation servicing process
• Assesses, resolves, and executes appropriate workout solutions
• Works with customers to resolve mortgage account delinquency status while minimizing company interest losses
• Implements repayment plans as necessary and collects delinquent payments
• Ensures that files and paperwork are properly and accurately completed
• May contact outside parties to collect or clarify documentation

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

Requirements

Skills And Competencies

Call center and / or collections experience preferred.

Schedule Of The Role Is As Follows :

Training : Monday - Friday, 7 : 30am - 4 : 30pm CST (3 months)

Post Training : Monday - Friday, 9 : 00 am to 6 : 00 pm (CST) or 8 : 00 am to 5 : 00 pm (CST)

Rotating Late shift - Once a Week (11 : 00am to 8 : 00pm)

Rotating Saturday - Once a Month (8 : 00am to 12 : 00pm)

Position Type Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include : experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

Job Range Target :

Minimum : $34,400.00 USD

Median : $41,486.40 USD

Incentive Pay Plans : This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Benefits Information : Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates.

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.

Location Details

Location :

Hattiesburg, Mississippi

Equal Opportunity Employer / including Disabled / Veterans