Case Manager - HOPE Harbor

Qualifications

• Bachelor's Degree in a human services related field.
• Experience in providing services to individuals or families that have experienced homelessness, behavioral health challenges, chemical dependency and / or in a supportive housing environment.
• Understand the delivery of social services and eligible benefits in relation to the above fields of knowledge.
• Ability to work well with clients of diverse cultural and socioeconomic groups; respects confidentiality; able to work within ethical and legal parameters of social services.
• Ability to accept supervision and work with a team of co-workers.
• Ability to work in an independent manner with little direct supervision.
• Ability to use Salvation Army approved word processing, spreadsheet, database management, and graphics / desktop publishing software packages.
• Valid Driver's License. (Must meet the guidelines provided by the State of residence and the automobile insurance provider as pertaining to corps' passenger vans / buses.)
• Must pass The Salvation Army background checks and meet the MVR driver's qualifications.
• Must complete The Salvation Army Caseworker Certification Program within twelve months of hire.
• Willingness to support the philosophy, goals, objectives, and mission of The Salvation Army.

Summary of Position

The Case Manager is responsible for establishing and maintaining working relationships with the residents of HOPE Harbor by implementing a case plan, establishing goals and evaluation of services provided, and by providing direct services to residents in a professional manner.

40 hours / week, $23.00 / hour

53 Glenwood Ave, Minneapolis, MN

Essential Duties and Responsibilities

This job description is not all inclusive. It is intended to identify the essential duties of the position. Other duties, responsibilities and tasks may be assigned by the Clinical Lead Case Manager and Program Director II.

• Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors.
• This should include, but not necessarily be limited to such actions : resolution of conflicts in a positive manner; courteous treatment of staff, clients and visitors;

respect of others' property and person, professional and appropriate communication to and about co-workers, supervisors and subordinates.

• Support the Mission of The Salvation Army by treating every donor, contact and colleague appropriately and without discrimination of any kind.
• Adhere to the guiding principles of The Salvation Army's social services ministries as outlined in Faith In Action with an emphasis on intentional outreach in the area of pastoral care to those we serve.
• Engage all social service clients (including and not limited to, POH, EH families / children, etc.) in a way that brings them to the Corps for programming, events, and activities.
• Be knowledgeable of all Salvation Army Social Service and Corps programs.
• Conduct client interviews to determine eligibility for programs, which may include housing, medical assistance, mental health assessments, chemical dependency referrals and assist with applications for all eligible services.
• Implement and establish a case plan for each resident living in HOPE Harbor, maintain and document appropriate client records and maintain statistical information.
• Assist individuals with all aspects of direct services, including move-in and move-out procedures, weekly home visits, case management services, advocacy and referrals.
• Maintain required statistics as directed by the funding providers and the Program Director.
• Transport residents as needed.
• Participate in community meetings and networking.
• Participate in office and department meetings, and other continuing educational seminars as appropriate; participate in community meetings and networking as requested by the Program Director.
• Promote Pathway of Hope throughout the community and make Pathway of Hope referrals as appropriate.
• Participate in month supervision meetings with the Clinical Lead Case Manager
• Assist in planning and implementation of seasonal activities as requested.
• Assist with other departmental functions as requested (i.e. Disaster, special events, etc.)
• Other duties that are specified to the office as assigned.

Working Conditions

There are normally no hazards or significant unpleasant physical working conditions, with the exception of the occasional emotional distress or turmoil (due to varying situations) with and between staff and / or clients.

The duties and responsibilities of this position cannot be worked from home.