Contact Center - Commercial Service Specialist II

Customer Service Specialist II

Location : 4910 Tiedeman Road - Brooklyn, Ohio 44144

Training : Begins on November 17th and is scheduled Monday - Friday from 8-5pm eastern for the first 3-4 months. Training will take place on-site for the first 3-4 months. After training is completed, you will work from home. Working from home requires a quiet dedicated workspace, hard-wired high-speed internet, and a space free of distractions.

Shifts : Schedules are between 9 : 00am and 9 : 00pm ET Monday - Friday.

About The Job (Job Brief)

As a Customer Service Specialist II, you'll serve as the voice of KeyBank for Commercial clients working as a problem solver for our clients with issues that can range from deposit or loan account questions to troubleshooting login issues on various modules within their online banking platforms. This is a high energy, fast-paced call center role with unlimited opportunity to learn, grow and work with a talented and supportive team. If you like helping others and feel rewarded by making someone's day a little better, this is the role for you. The ability to empathize, stay calm, intellectual curiosity of technological solutions and not take customer frustration personal are traits that are especially successful in this role.

What You'll Get From This Opportunity :

• Competitive pay and unique benefits 401(k) matching (dollar-for-dollar up to 6%), generous PTO, fitness and tuition reimbursement and so much more.
• Valuable financial services experience. You'll learn the ins and outs of how the bank works and knowledge that translates to career advancement at Key.
• Paid job training and access to a library of specialized professional development and training courses.
• Shift differentials available.
• Performance-based rewards.
• Variety every day is different.

Essential Job Functions

Consistently deliver distinctive client service that is knowledgeable, empathetic, patient, prompt, and courteous

Required Qualifications

The work location during training for this role is on-site. After the completion of training, the work location can be work from home, mobile or assigned (in office). Work from home would require a quiet dedicated workspace, hard-wired high-speed internet, and a space free of distractions.

Compensation and Benefits

This position is eligible to earn a base hourly rate in the range of $21.00 to $23.00 per hour depending on location and job-related factors such as level of experience.

Please click here for a list of benefits for which this position is eligible.