Account Services Specialist

About Crunchyroll

WE HELP EVERYONE BELONG. IT'S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave.

Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it's powered by the anime content we all love.

Join our team, and help us shape the future of anime!

Crunchyroll leads the anime distribution industry, delivering engaging content to audiences across streaming platforms, television, and home video.

We're looking for a Content Servicing Specialist to join our dynamic team, ensuring content delivery to our fanbase.

About the role

As a Content Account Services Specialist, you will report to the Director of Global Account Services. We are considering candidates for our locations in Culver City, CA, and Dallas, TX.

In this critical role, you will ensure our fans can enjoy our award-winning content on the eagerly anticipated launch dates.

You will join a seasoned team within the newly formed Account Servicing department, focusing on service excellence and be the main contact for our licensees and vendors, working collaboratively with your teammates to provide exemplary service to our clients and fans.

Your unique background in media content servicing will bring valuable ideas and efficiencies to our workflow during this expansion phase.

Success for the Account Services Team will be measured by on-time delivery, rejection rates, turnaround time for resolution, and the ability to positively improve the sales team's cycle through verification and setup of assets.

A day in the life of our Servicing Specialist

• Content Assembly and Management :
• Collaborate with other teams (production management, media operations, localization, program management, metadata, and creative) to ensure all video, audio, subtitles, closed captions, metadata, artwork, and avails are ready for program launch according to platform specifications.
• Prequal Avails and Metadata to ensure proper launch on the 3P platform hosting the Crunchyroll App.
• Maintain detailed electronic delivery sheets (EDLs) or fulfillment records for each project, including file versions, destinations, deadlines, and special requirements.
• Technical Knowledge :
• Use your extensive knowledge of Avails, and Avails to troubleshooting and triage.
• Extensive knowledge of metadata requirements for streaming platforms, with the ability to effectively triage metadata issues that are reflected on the 3P partner site upon launch.
• Stay updated on the latest content delivery requirements for 3P platform to ensure seamless onboarding.
• Troubleshoot technical issues during content preparation or delivery processes.
• Communication and Collaboration :
• Communicate with internal and external partners regarding delivery schedules, specifications, and potential issues.
• Keep records for all deliveries and rejections.
• Work with the content delivery team to develop efficient workflows that improve the fulfillment process.

About You

• 8+ years of experience in content fulfillment for streaming platforms, television, or home video distribution.
• In-depth knowledge of Avails, metadata, streaming platform delivery requirements, digital video and audio formats, timed text assets, and secondary audio.
• Thrive in an environment where you can solve problems.
• Experience with content delivery systems and platforms.
• Understand digital video and audio formats, codecs, and file specifications for multiple deliverables.

Join Crunchyroll and contribute to delivering exceptional anime content to fans worldwide. Apply now to be part of our innovative and passionate team!

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks :

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

LifeAtCrunchyroll #LI-Hybrid

The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance.

The range listed is just one component of Crunchyroll's Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.

Pay Transparency - Culver City, CA

$81,916-$102,395 USD

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.
• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
• Service. We serve our community with humility, enabling joy and belonging for others.
• Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc.

both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll's hiring process? Please check out our Hiring FAQs : https : / / help.crunchyroll.com / hc / en-us / articles / 360040471712-Crunchyroll-Hiring-FAQs

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from redacted email account.