Technical Writer

Technical Content Writer

This is a hybrid (40% remote and 60% onsite) role in Buffalo, NY.

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo is an open-source, enterprise resource planning (ERP) software used by 12+ million users worldwide, tailored specifically to small-to-medium-sized businesses (SMBs).

Even though our product scope is tailored for SMBs, some of our enterprise customers include Toyota, Driscoll’s, NASA, AMD, and many more popular products and services that are recognized in over 120 countries.

The key value Odoo provides is through its suite of integrated business applications that all connect and work seamlessly together.

Instead of a business being forced to use 10-14 standalone applications that don’t talk to each other to run their business, Odoo offers a vertically integrated software solution that enables businesses to streamline, automate, and scale all of their core processes across various departments, including sales / CRM, supply chain and inventory, manufacturing, procurement, website and eCommerce, HR, and more.

To date, we continue growing with 2,000+ daily downloads and have sustained 50%+ YoY growth as a company.

About the role

As a Technical Content Writer, you will be responsible for developing in-depth, accurate, and consumable technical content across Odoo’s content marketing pipelines, which include : Technical Documentation, Product Tours, eLearning, Microcontent, and Whitepapers.

Together, these pipelines educate customers and partners worldwide on how to use Odoo’s integrated suite of business applications.

The emphasis for this role is technical . Only writers who possess the technical aptitude and can communicate complex technical information will be considered since most of the role depends on the writer’s ability to understand our customers’ environments and the value of Odoo products.

Technical writers at Odoo will learn all of the ins and outs of the software and are expected to become product experts for their given business scope.

Writers learn and become proficient in pushing / pulling documentation markup on GitHub, write scripts for large audiences across eLearning and product tour pipelines, and work hand-in-hand with other writers, team leads, content producers, and motion designers to bring their work to life.

The position is a full-time hybrid role based in our San Francisco office, requiring 3 days in the office and 2 days remote.

Please note that this role is not eligible for fully remote work, with no exceptions. Availability during Pacific Time Zone hours is essential, as the marketing leader is based on the West Coast.

About the team

New hires would join a talented group of smart and capable individuals who all bring various talents to the Content Marketing team.

Day-to-day, we spend most of our time independently researching, learning, and collaboratively discussing the product. Our constant challenge (because Odoo is always evolving) is seeing how to communicate our found knowledge to others in the most effective, fun, and useful way possible.

Some projects require more of a creative and human touch, while others cover only essential technical information to help customers get up and running quickly and not waste their time.

Figuring out where those limitations are and how to communicate in the right style / voice for that particular subject matter is a major variable we’re always playing with and learning how to improve.

In general, we dislike marketing copy and anything that comes off as vague, salesy, or corporate, simply because superficial / weak language gets in the way of learning the product and being able to connect with / train our customers (most of whom are do-it-yourself entrepreneurs).

Chit-chat across our team usually involves geeking out over hardware, like studio / audio equipment or tech toys / gadgets like custom keyboards (a bunch of us build our own!), or new things we learned that week in Odoo.

Generally speaking, if you’re a curious person, enjoy technology, and like to learn how things work, you’ll probably fit right in here.

About you

Ideal candidates for this role value the pursuit of knowledge, can operate independently, are collaborative and helpful, and have an entrepreneurial / growth mindset.

Writers on our team are expected to approach their projects using various tools in their writer toolkit, and we would expect the same from you too.

We expect an understanding of theoretical concepts concerning style and voice and strong writing fundamentals around tense, grammar, vocabulary, narrative, and wording.

If you use a lot of filler language in your writing, this is probably not the job for you. However, if this is you, and you want to learn how to become a better writer, you should definitely apply.

We find the best candidates tend to be looking for a home among other ambitious, creative, and technical people. We value individuals who are motivated to produce good work, be proud of that work, and want to grow individually and help others grow too.

Responsibilities :

Work cross-functionally with the R&D, product, technical, and content marketing staff to stay up-to-date on the latest Odoo features and capabilities.

Ensure that that knowledge is accurately provided to customers across Odoo’s various communication channels, including technical documentation, website product pages, video tutorials, and more.

• Review the content, adopt best practices from Odoo’s marketing team in Belgium, and adapt for US audiences.
• Write quality long-form technical guides, whitepapers, eLearning scripts, and product tour videos. Write scripts for short video tutorials to educate new users and demonstrate business flows.
• Independently author technical support and documentation articles and revise content written by multiple contributors over different versions.
• Read and write in RST markup and submit new / revised documentation content using Git. Perform content and technical reviews using GitHub.
• Manage projects independently using Odoo Project, and follow yearly content calendar while adhering to team / brand content guidelines.

Qualifications :

• Bachelor's Degree or similar experience in Writing, Communications, or Computer Science.
• Portfolio of writing samples for review.
• Experience in technical documentation and familiarity with ERP or SaaS.
• Experience with Git / Github or a computer terminal (or eagerness to learn).

Valuable Traits :

• You value precision in language and technical expertise, with the ability to quickly rewrite articles in your own words.
• You love the art and craft of writing, have proven examples, and thrive in a fast-paced, hands-on start-up environment.
• Open-minded and agile, you continually strive to improve and innovate.
• A quick and autonomous learner with a passion for technology and / or software.
• Approachable, honest, and a fun team player. You foster a culture of teamwork, open communication, and knowledge sharing.
• You oversee projects from inception to completion, ensuring timely and successful delivery while understanding and caring about aspects adjacent to your role.
• Flexible and adaptable, you take on projects that meet changing needs.

Nice to Have :

• Proficiency in multiple languages.
• A / V experience.
• Available immediately.

Compensation and Perks :

• Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program; 3 X 1-hour telehealth calls with certified mental health professionals
• $100 towards a work-from-home office setup
• Free books relevant to your role
• Evolve in a nice working atmosphere with a passionate, growing team!
• Chef-prepared lunches - snacks, fruit, and coffee / drinks on tap!
• Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $55,000-$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.