Digital Communications Analyst

Job Title : Digital (SMS) Operations Analyst

Hybrid : 2-3 Days onsite Each Week

Location : Houston, TX

Compensation : $51 / Hour

In this role, the Digital Communications Ops Analyst III must possess skills and knowledge to effectively address and resolve issues across multiple cross-functional groups including but not limited to : Information Technology, Customer Care, Back Office Operations (including invoicing, service initiation, remittance processing), Consumer Operations, Marketing, Legal, and Regulatory.

This role also works closely with Third Party Vendors to deliver pertinent communications to our customers each day.

Essential Duties / Responsibilities :

• Time management and coordination of digital communication projects.
• Acts as a project manager can organize, lead, and executes efficiently.
• Delivers highlights, headlines, and executive updates to senior leadership.
• Helps to determine priority of team projects and tasks.
• Interaction with internal and external clients is needed to understand e-communication requirements and deliverables.
• Highly motivated, comfortable working both independently and in a team environment with proven record of accomplishing goals and tasks on time
• Manage multiple, concurrent projects and able to deliver.
• Perform daily execution tasks, conducts audits, and prepares reconciliation reports with a focus on timeliness, accuracy, and customer impact.
• Communicate information effectively to cross-functional teams in both written and oral form.
• Able to create and deliver presentations.
• Requires very little direction to get the job done.
• Must exercise initiative, good judgment, and professionalism.
• Taking responsibility for delivering expected and timely outcomes.
• Develops deep subject matter expertise in essential operational tools as necessary.
• Monitors vital operational metrics and responds as necessary to ensure consistently superior operational performance.
• Deliver status updates to key stakeholders at regular intervals.
• Identifies issues when they arise, quickly diagnoses root causes, and implements an appropriate solution.
• Designs / implements / manages robust processes and database solutions to support new business and operational activities.
• Evaluate existing operational processes to ensure appropriate controls are in place and maintain process documentation for all recurring processes.
• Continually evaluate the effectiveness of Program Support processes and initiate processes and system improvement and automation activities.
• Develop approach documentation and business requirements for new Marketing and Operational capabilities and products needed to support campaigns, including all cross-functional stakeholders from operations and IT in the review.
• Design, implement, and execute User Acceptance Testing scripts to ensure the successful launch of new capabilities.
• Facilitate cross-functional team discussions to develop timelines for Retail campaigns, new product development, and project delivery.
• Work closely with the Product Owner to deliver projects, enhancements, and production fixes.

Minimum Requirements :

• 5+ years related experience in an Operations / IT / Project Management / Consulting role required.
• requires 3+ recent years knowledge of SMS applications and ability to work effectively in a fast-paced team environment.

be driven to dig into the multiple systems to learn and document processes

• Experience leading cross-functional team projects from requirements to implementation required.
• HTML coding, proofing, editing, and troubleshooting
1 day ago