Technical Support Specialist

Job Description

Job Description

Description :

Due to continuing growth, we are looking for a Technical Support Specialist to join our team! The Technical Support Specialist will work alongside our IT Director utilizing basic technical knowledge to support IT initiatives and provide first-level technical information systems support to employees.

You will assist in the installation, maintenance, tests, and repairs of systems and networks, and help resolve routine technical problems.

Who We Are :

Platform Accounting Group is a rapidly growing professional services firm providing tax, accounting, assurance, IT consulting, and soon to be wealth management services to small and medium sized businesses and their owners.

We currently have 30 offices in 11 States with much more growth on the horizon. We fully understand that every employee has different needs, so our unique business model allows for more flexible work arrangements than most firms can offer.

Enjoy a professional and dynamic work environment while making work / life balance a priority.

What You Will Do :

• Perform basic problem solving and assistance on various software applications and hardware systems for employees at various offices.
• Perform routine technical assistance and maintenance duties.
• Perform routine systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.
• Assist with tracking inventory levels of equipment and materials.
• Maintain and update record keeping system, such as, but not limited to, project documents, user instructions, general reports and / or systems errors.
• Assist with the review, evaluation and recommendation of solutions relating to, but not limited to hardware, software and / or network updates.
• Assist with research and development initiatives and in the implementation of new technologies.
• Assist with the implementation of technology projects with moderate scope and impact.
• Assist with the installation, configuration and maintenance of computers, workstations and / or other related equipment and devices.
• Perform miscellaneous job-related duties as assigned.

What We Look For :

• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Microsoft Outlook, Excel and Word experience
• Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
• Knowledge of current technological developments / trends in area of focus.
• Records maintenance skills.
• Ability to provide direction to employees to resolve technological issues.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of employees in a diverse community.
• Ability to determine computer problems and to coordinate hardware, software, and / or network solutions.
• Ability to analyze and resolve basic computer problems.

What we offer :

• Opportunity for advancement within a rapidly growing professional services firm
• Ongoing informal and formal training and development
• Competitive compensation
• 401(k) and medical benefits
• Firm sponsored continuing education

Requirements :