Search jobs > Indianapolis, IN > Admin

Genesys Cloud Admin

Tata Consultancy Services
Indianapolis, IN
Full-time
  • Experience with software administration. Working with an Agile mindset. Ticket system for incident and service requests.
  • Experience with Genesys Cloud Admin responsibilities with Profile creation, editing, and inactivating. Phone and queue creation.

Salesforce integration. IVR and Prompt Architect highly recommended.

  • Atlassian Jira experience as part of an Agile Team. Create epics, stories, and tasks. Work with Agile / SAFe events, including daily standups, backlog refinement, and PI refinement.
  • Microsoft Team experience for meetings, audio and video calls.
  • Amazon S3 Polly Audio creation. Editing words for AI clarity. Team QC. Brand QC. Wait for legal approvals before going live.
  • Adobe Audition for editing prompts together or apart as required by brand.
  • 27 days ago
Related jobs
Tata Consultancy Services
Indianapolis, Indiana

Experience with Genesys Cloud Admin responsibilities with Profile creation, editing, and inactivating. Experience with software administration. ...

Promoted
TEKsystems
Fishers, Indiana

A large Mortgage Institution is hiring multiple Data Entry/Mailroom Clerks to join the team for a great long term opportunity in Fishers, IN!. Logging of information from mail into their internal system (lots of data entry). ...

Promoted
Taft Stettinius & Hollister LLP
Indianapolis, Indiana

Taft is currently seeking an Office Support Assistant to serve our team in Taft's Indianapolis office. Runs errands; delivers documents and items within office. Provides other general office task as requested. Microsoft Office 2016: Word, Excel, Outlook and PowerPoint. ...

Promoted
Hendricks Regional Health
Avon, Indiana

Documents patients medical record entries and documents charge information into electronic medical record for billing. Graduation from an accredited Medical Assistant Program or accredited Nursing Program. Ensures that medical records are completed, accurate and updated. Observes patients with abnor...

Promoted
TRIMEDX
Indianapolis, Indiana

Support designated executive/s with all administrative support needs. Minimum 5 years of support experience with at least 3 years of experience providing executive level support. Polished executive presence and a high level of professionalism required. ...

Promoted
VirtualVocations
Southport, Indiana

...

Promoted
Ascension
Brownsburg, Indiana

Saint Vincent Medical Group Brownsburg OB Clinic, part of Ascension is looking for caring and compassionate Certified Nursing Assistants (CNAs) to join our team!. Generous PTO, excellent (and affordable) medical, dental, vision and retirement (with a match). ...

Promoted
Danita Fields - State Farm Agent
Indianapolis, Indiana

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service...

Promoted
RADcube, LLC
Indianapolis, Indiana

Responsible for the data entry of all Medicaid claim types timely and accurately. ...

Promoted
Peterman Brothers
Greenwood, Indiana

Our Customer Service Representatives serve our customers by providing answers to their questions and solutions to their needs. Their priority is ensuring 5-star customer service with ever interaction and every call. The introduction and closing of active promotions, service agreements, and any addit...