Production Shop Sr. Technician

Company Overview

NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise, and public sector organizations.

We deliver hybrid work experiences for millions of users across North America’s 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allow our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service that’s simple to use and manage.

To learn more about our solutions please visit

Responsibilities

The Production Shop Sr Technician’s responsibilities include diagnosing, developing, and performing testing, repairing electronics, read, write, and interpret manuals or drawings, installing new equipment, routine servicing, inspections, assisting with training, recruitment, electronics upgrades, reporting to the Supervisor / Manger on a variety of Telecommunications products / equipment.

You should be able to demonstrate strong mechanical skills, enjoy performing tasks with your hands, able to use a wide range of resources to solve problems and feel comfortable working alone and in a Team environment.

This involves staying current with the latest developments on products in the assigned area of responsibility. Additionally, this position is responsible for component level troubleshooting and repair and refurbishment of defective product.

You should also be to provide excellent Customer Service and manage electronics systems and equipment efficiently.

Shift : Monday - Friday 7 : 00 AM - 4 : 00 PM Central Time

Job Responsibilities

• Configuration, programming, repairing and administration of communication systems.
• Functional testing of a wide range of voice, data, and converged communication equipment on individual components to systems.
• Component and circuit level troubleshooting / tracing of circuit boards, both with and without the use of schematic diagrams / drawings.
• Skill or experience reading and interpreting diagrams such as technical schematic drawings or blueprints.
• Operation of various soldering and de-soldering tools for component level electronic repairs.
• Proficient in using common electronic test equipment such as voltmeters, multimeters, ohmmeters, etc.
• Soldering skills.
• Training new technicians
• Rack switches, routers, etc., and connect the equipment to the Consoles for VPN access connectivity.
• Coordinate with Engineers, Project Managers and Program Managers for racked equipment for guidance and instructions.
• Labeling host name information on the equipment and container box.
• Load software and firmware
• Once pre-staging is complete remove equipment from the rack(s), pack the equipment and prepare it for shipping.
• Keep work area clean and always organized.
• Other duties as assigned.

Qualifications

Education, Skills, and Experience :

Minimum

• High School diploma or GED required.
• Must be at least 18 years of age.
• Proficient computer skills and strong knowledge of Microsoft Office.
• Organizational Skills required.
• Exhibits the ability to exercise sound judgement in evaluating situations and making decisions.
• Exhibits strong people skills, multitasking ability, and time management skills.
• Ability to work independently with minimum supervision and be a collaborator.
• Proven Electronics Repair experience.

Preferred :

• Associate degree in related field preferred, or formal U.S. Military Training, and or certificates of completed training.
• Knowledge of or experience working with mechanical systems, tools, or machines.
• Five or more years of firsthand experience in job related role to include electronic circuit repair and experience at the component level.
• Must be able to maintain poise and professionalism under stress.
• Exhibits the ability to exercise sound judgement in evaluating situations and making decisions.
• Exhibits strong people skills, multitasking ability, and time management skills.
• Ability to work independently with minimum supervision.
• Ability to manage multiple repairs, projects, or situations at once.
• Willingness and ability to work a full 8-hour shift, Monday through Friday excluding NWN Carousel recognized Holidays with overtime.
• Ability to communicate clearly and effectively with Management, Leadership, and Peers.
• Ability to follow written and oral procedures.
• Ability to read, write and understand and speak English effectively.
• Willingness to learn and accept constructive feedback.
• Organizational Skills preferred.
• Unidata Systems functions.
• NetSuite System functions.
• Lifting to 50lbs, and with assistance occasional lifting of up to 150 lbs.
• Knowledge in RF Bar Coding and Scanning preferred.
30+ days ago