Engagement Manager

Job Description

Job Description

Headquartered in Birmingham, AL, Dash Solutions is a fast-growing fintech company that is digitizing business payments by deploying operationally excellent, on-demand, prepaid solutions for a variety of applications and verticals.

We have an opportunity for a Full-Time Engagement Manager with knowledge of enterprise software products and customer facing experience to join our professional services team.

This is an exciting opportunity to learn while playing a role in critical initiatives at Dash Solutions.

Position Summary :

The Professional Services team deploys and manages the Motivate Platform for enterprise customers across a range of industries.

Engagement Managers are at the heart of this team. They own the day-to-day relationship with our customers and are accountable for delivering a best-in-class experience.

The Engagement Manager role encompasses project management, relationship management and strategic program design and they play a pivotal role in helping our organization scale as we continue to win in the market.

Responsibilities include, but are not limited to :

• Deliver best in class experience for your customers throughout their journey, including implementation and post-launch
• Deliver multiple concurrent projects and achieve target KPIs for customer happiness, quality, budget and timelines
• Serve as primary point of contact for clients and build strong relationships with key stakeholders, including client program leads, executives, and other influencers
• Lead design discussions with clients to understand business needs and translate into technical requirements
• Serve as a Subject Matter Expert for building and rolling out Channel Incentives or Recognition programs
• Serve as an internal advocate for the customer and manage cross-functional resources
• Contribute to strategic internal initiatives to help the Professional Services department scale
• 5-8 years of experience delivering software projects for enterprise clients
• Experience in consulting, professional services, customer success or related field
• Exceptional client management and communications skills
• Exceptional project management skills with proven track record of managing multiple concurrent projects
• Strong presentation, meeting facilitation, and written communication skills
• Strong technical aptitude
• Strong PowerPoint and Excel skills
• Willingness to travel to customer locations as needed, up to 10%
• Experience consulting to clients in Sales or HR fields is a plus
• Experience with JIRA and Salesforce is a plus
• Bachelor’s degree required

Our Ideal Candidate will have :

• 5-8 years of experience delivering software projects for enterprise clients
• Experience in consulting, professional services, customer success or related field
• Exceptional client management and communications skills
• Exceptional project management skills with proven track record of managing multiple concurrent projects
• Strong presentation, meeting facilitation, and written communication skills
• Strong technical aptitude
• Strong PowerPoint and Excel skills
• Willingness to travel to customer locations as needed, up to 10%
• Experience consulting to clients in Sales or HR fields is a plus
• Experience with JIRA and Salesforce is a plus
• Bachelor’s degree required

Our Culture :

The culture at Dash Solutions is an entrepreneurial one where individuals with creative ideas and the motivation to implement them can make a big impact.

In this fast-growing environment, employees have the freedom and flexibility to manage their domain as leader while enjoying company strong support of endeavors.

Some Benefits to Working at Dash Solutions Include :

• Competitive salary and benefits package
• Flexible PTO policy
• Matching 401k plan
• Medical, dental, vision, life term and short term disability coverages
• Great corporate culture, with a highly accessible executive team, events, perks, and regular company meetings to transparently communicate goals and business progress

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, disability, veteran status, or any other status protected by applicable law.

We strive to provide a fair and inclusive recruitment process, and we encourage candidates from all backgrounds to apply for opportunities within our organization.

Our Core Values :

S - We use creativity to develop innovative Solutions

P - We are Passionate about delivering for our customers every day

A - We lead and communicate with Authenticity

R - We row together with Respect for everyone and enjoy the ride

K The Key to our success is our willingness to ask Why Not?

Our Benefits :

Dash Solutions, Inc. is an Equal Opportunity Employer and provides a competitive, comprehensive compensation package for full-time employees.