Customer Service Representative

Job Description

Job Description

Join Our Team as a Customer Service Representative!

Are you a customer service enthusiast with an eye for detail? Do you thrive in a dynamic and fast-paced environment? As a Customer Service Representative at Alaska Auto Rental, you'll be the heartbeat of our team, ensuring exceptional experiences for our valued customers.

Position : Customer Service Representative

Location : Fairbanks, Alaska

Pay Rate : $20-$25 / hour DOE

Schedule flexibility - Night & weekend availability is required for this position. Part-time and full-time scheduling is available.

Why Join Us?

• Competitive Compensation
• Paid Time Off : Enjoy the flexibility of taking paid time off for a healthy work-life balance.
• Health Benefits : Take advantage of health benefits to support your well-being.
• 401K Program : Plan for your future with our 401K program.
• Exceptional Workplace Culture : At Alaska Auto Rental, we take pride in fostering an exceptional workplace culture. We believe in collaboration, positivity, and creating an environment where every team member feels valued.

Join a team that encourages growth, and makes coming to work each day an enjoyable experience.

• Professional & Leadership Training : Enhance your skills and advance your career with our comprehensive training programs.
• Internal Advancement Opportunities
• Charitable Donations Matching Program : Be part of our commitment to giving back to the community.
• Employee Discounts on Products and Services

Responsibilities :

The Customer Service Representative performs a variety of administrative and clerical tasks. Duties include providing quality communication to customers over the phone or in person, and completing daily and office tasks as follows :

• Make eye contact and greet all customers; identify and attend to customers by name, and thank each customer at the conclusion of their transaction.
• Assist customers based on each customer's needs, requests, and questions.
• Ensure a pleasant, smooth, and efficient rental process for each customer.
• Offer customers assistance with directions, maps, local area information, and vehicle operation.
• Answer telephones in a friendly, helpful, and prompt manner; direct phone calls to appropriate personnel or take messages.
• Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
• Prepare quotes, reservations, and rental contracts in the rental software with all required information.
• Thoroughly inspect vehicles to document any damages before and after rentals.
• Work as a team with other employees to achieve assigned tasks and business goals.
• Communicate immediate fleet needs and / or vehicle issues to the supervisor.
• Maintain a clean, stocked, and organized rental office area.
• Follow key-handling procedures to ensure vehicle keys are stored properly.
• Take and send vehicle photos with a smartphone.
• Complete daily opening and close routines.
• Process office paperwork as instructed.
• Transport customers and vehicles as instructed, operating vehicles safely and legally.
• Assist in facility maintenance, organization, and cleaning.
• Assist in training new employees.
• Other duties as assigned

Desired Qualifications :

• Must have at least 3 years driving experience, a current driver’s license, and driving record acceptable to our insurance carrier.
• Must have a high school diploma or equivalent.
• Must be able to work varying shifts and schedules, including weekends.
• Must greet and assist all customers in a friendly and personable manner.
• Must handle difficult requests calmly and professionally.
• Must be computer literate (vehicle rental software training will be provided).
• Must be punctual.
• Must consistently display a positive attitude.
• Must possess excellent verbal and written communication skills.
• Must possess good problem solving skills.
• Must possess good basic math skills.
• Must be detail oriented and possess strong organizational skills.
• Must be teachable by being a good listener and willing to continually learn new skills.
• Must be able to follow a list of instructions and complete them in order.
• Must be a team player, willing to solve differences cooperatively with other team members.
• Professional customer service experience, preferably in the rental car industry, is a plus but not required.
• Must own a smartphone.
• Must not use tobacco or marijuana products during working hours, on company owned property, or during company sponsored events.
• Must be able to lift 50 lbs occasionally.
• Must perform the physical demands of the position, including walking, crouching, bending, and standing for extended periods.

If you're ready for an exciting opportunity in a dynamic environment, apply now to become a valued member of our team! Drive your career forward with Alaska Auto Rental!

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